Twilio incident
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil
Resolved after 18 hours 28 minutes, affecting SMS, Latin America, on October 15, 2026.
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil are operating normally.
Affected components
Update timeline
- investigating Oct 15, 2026, 03:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 15, 2026, 04:29 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 15, 2026, 06:34 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 15, 2026, 10:35 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 16, 2026, 03:17 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 16, 2026, 03:54 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 06:03 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 16, 2026, 08:04 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 16, 2026, 09:53 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil are operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services