Twilio incident
SMS Delivery Failures from France to a Subset of Twilio Short Codes
Resolved after 3 hours 40 minutes, affecting SMS, Europe, on October 15, 2026.
The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.
Affected components
Update timeline
- investigating Oct 15, 2026, 01:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 02:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 15, 2026, 03:08 PM UTC
We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 05:08 PM UTC
We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 05:20 PM UTC
The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.
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