Twilio incident
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Resolved after 10 hours 20 minutes, affecting SMS, Latin America, on October 15, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally.
Affected components
Update timeline
- identified Oct 15, 2026, 03:09 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 04:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 06:12 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:31 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 08:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 15, 2026, 10:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 11:23 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 01:30 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally.
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