Twilio incident
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico
Resolved after 9 hours 9 minutes, affecting SMS Short Code, North America and SMS, Latin America, on October 14, 2026.
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Affected components
Update timeline
- investigating Oct 14, 2026, 05:48 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 14, 2026, 06:49 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 14, 2026, 08:49 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 09:19 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 11:19 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 15, 2026, 02:57 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
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