Twilio incident
Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel
Resolved after 9 hours 59 minutes, affecting Voice, Middle East & Africa, on October 14, 2026.
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Israel are operating normally.
Affected components
Update timeline
- investigating Oct 14, 2026, 11:20 AM UTC
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 14, 2026, 12:00 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 14, 2026, 01:01 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 02:41 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 04:47 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 08:47 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 14, 2026, 09:20 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Israel are operating normally.
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