Twilio incident
SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy
Resolved after 4 hours 26 minutes, affecting SMS, Latin America and SMS, Europe, on October 14, 2026.
The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.
Affected components
Update timeline
- investigating Oct 14, 2026, 02:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 14, 2026, 03:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 03:57 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 14, 2026, 05:57 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 14, 2026, 06:46 AM UTC
The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.
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