Twilio incident
Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States
Resolved after 11 hours 52 minutes, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, on September 30, 2026.
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Affected components
Update timeline
- investigating Sep 30, 2026, 11:25 PM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2026, 12:30 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 01, 2026, 02:31 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 01, 2026, 06:31 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 01, 2026, 06:42 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 06:42 AM UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 08:54 AM UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 11:18 AM UTC
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
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