Twilio incident
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia
Resolved after 8 hours 11 minutes, affecting SMS, Latin America, on September 30, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.
Affected components
Update timeline
- investigating Sep 30, 2026, 10:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 11:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 30, 2026, 11:45 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 12:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 02:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 04:21 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 06:20 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.
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