Twilio incident
SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile
Resolved after 4 hours 1 minute, affecting SMS, Latin America, on September 30, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.
Affected components
Update timeline
- investigating Sep 30, 2026, 06:08 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 06:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 07:10 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 07:49 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 09:51 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 10:10 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.
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