Twilio incident
SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Du United Arab Emirates
Resolved after 5 hours 19 minutes, affecting SMS, Middle East & Africa, on September 22, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.
Affected components
Update timeline
- investigating Sep 22, 2026, 06:19 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 22, 2026, 07:15 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 22, 2026, 08:15 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 22, 2026, 10:16 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 22, 2026, 10:34 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 22, 2026, 11:39 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.
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