Twilio incident

API Errors Affecting Multiple Services

Resolved on September 21, 2026, affecting Studio and Group Rooms and 1 more.

resolved Sep 21, 2026, 03:09 PM UTC

Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter Yellow Pages. The issue was resolved on 09/21/26 14:28 UTC

Started
Sep 21, 2026, 03:09 PM UTC
Resolved
Sep 21, 2026, 03:09 PM UTC
Duration
–
Detected by Pingoru
Sep 21, 2026, 03:09 PM UTC

Affected components

StudioGroup RoomsVerifySyncFlex RoutingMMSSMSPHONE NUMBERSConversationsMessaging Services

Update timeline

  1. investigating Sep 21, 2026, 02:45 PM UTC

    Our monitoring systems have detected a potential issue with Programmable Message API Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Sep 21, 2026, 03:09 PM UTC

    Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter Yellow Pages. The issue was resolved on 09/21/26 14:28 UTC

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