Twilio incident

Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz Pakistan

Resolved after 4 days 15 hours, affecting Voice, APAC, on September 21, 2026.

resolved Sep 25, 2026, 09:36 PM UTC

The incident has been resolved and voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan are operating normally.

Started
Sep 21, 2026, 06:10 AM UTC
Resolved
Sep 25, 2026, 09:36 PM UTC
Duration
4d 15h
Detected by Pingoru
Sep 21, 2026, 06:10 AM UTC

Affected components

Voice, APAC

Update timeline

  1. investigating Sep 21, 2026, 06:10 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 21, 2026, 07:17 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Sep 21, 2026, 07:29 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Sep 21, 2026, 08:37 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Sep 21, 2026, 10:48 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Sep 21, 2026, 02:49 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Sep 21, 2026, 10:50 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. monitoring Sep 22, 2026, 02:52 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Sep 22, 2026, 04:52 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  10. identified Sep 22, 2026, 05:49 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  11. identified Sep 22, 2026, 06:50 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  12. identified Sep 22, 2026, 08:50 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  13. identified Sep 23, 2026, 12:50 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  14. identified Sep 23, 2026, 08:51 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  15. identified Sep 24, 2026, 12:51 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  16. identified Sep 25, 2026, 12:52 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. monitoring Sep 25, 2026, 07:15 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  18. resolved Sep 25, 2026, 09:36 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan are operating normally.

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