Twilio incident
SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates
Resolved after 6 hours 24 minutes, affecting SMS, Middle East & Africa, on September 18, 2026.
The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.
Affected components
Update timeline
- investigating Sep 18, 2026, 09:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 18, 2026, 10:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 18, 2026, 12:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 18, 2026, 02:05 PM UTC
We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 18, 2026, 04:08 PM UTC
We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 18, 2026, 04:12 PM UTC
The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.
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