Twilio incident
User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
Resolved after 5 hours 53 minutes, affecting Lookup Identity Match and Lookup SIM Swap and 1 more, on September 18, 2026.
The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.
Affected components
Update timeline
- investigating Sep 18, 2026, 01:45 AM UTC
Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 18, 2026, 02:27 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 18, 2026, 03:28 AM UTC
Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 18, 2026, 05:36 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 18, 2026, 07:38 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.
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