Twilio incident
MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia
Resolved after 4 hours 9 minutes, affecting MMS Long Code, North America and MMS, APAC, on September 17, 2026.
The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
Affected components
Update timeline
- investigating Sep 17, 2026, 10:19 AM UTC
Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 17, 2026, 11:26 AM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 17, 2026, 12:26 PM UTC
We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 17, 2026, 02:28 PM UTC
The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
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