Resolved after 6 hours 37 minutes, affecting SMS, Europe, on September 17, 2026.
The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Sep 17, 2026, 09:43 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 17, 2026, 10:43 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 17, 2026, 12:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 17, 2026, 02:16 PM UTC
We have observed a recovery in SMS delivery from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 17, 2026, 04:20 PM UTC
The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.
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