Twilio incident

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

Resolved after 7 hours 14 minutes, affecting Verify Silent Network Auth, on September 17, 2026.

resolved Sep 17, 2026, 04:28 PM UTC

The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

Started: Sep 17, 2026, 09:14 AM UTC
Resolved: Sep 17, 2026, 04:28 PM UTC
Duration: 7h 14m
Detected by Pingoru: Sep 17, 2026, 09:14 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

investigating Sep 17, 2026, 09:14 AM UTC

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating Sep 17, 2026, 10:14 AM UTC

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating Sep 17, 2026, 12:20 PM UTC

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring Sep 17, 2026, 02:23 PM UTC

We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring Sep 17, 2026, 04:24 PM UTC

We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
resolved Sep 17, 2026, 04:28 PM UTC

The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

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