Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines
Resolved after 11 hours 16 minutes, affecting SMS, APAC, on September 16, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.
Affected components
Update timeline
- investigating Sep 16, 2026, 07:36 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 07:58 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 08:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 16, 2026, 11:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 17, 2026, 03:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 17, 2026, 04:52 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 17, 2026, 06:53 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.
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