Twilio incident
SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong
Resolved after 19 hours 56 minutes, affecting SMS, APAC, on September 16, 2026.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong is operating normally.
Affected components
Update timeline
- investigating Sep 16, 2026, 04:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 16, 2026, 05:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 16, 2026, 07:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 16, 2026, 09:44 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 10:45 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 17, 2026, 12:46 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 17, 2026, 04:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 17, 2026, 05:52 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 17, 2026, 07:57 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 17, 2026, 11:59 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong is operating normally.
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