SMS Delivery Delays from Twilio to Airtel India

Update timeline

1. investigating Sep 16, 2026, 09:40 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 16, 2026, 09:52 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 16, 2026, 10:52 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 16, 2026, 12:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 16, 2026, 12:55 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 16, 2026, 02:38 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.