Resolved after 6 hours 20 minutes, affecting SMS, Middle East & Africa, on September 16, 2026.
The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
Affected components
Update timeline
- investigating Sep 16, 2026, 06:15 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 16, 2026, 07:16 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 16, 2026, 07:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 16, 2026, 07:20 AM UTC
We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 16, 2026, 07:30 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 08:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 16, 2026, 10:35 AM UTC
We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 16, 2026, 12:36 PM UTC
The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
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