Resolved after 6 hours 11 minutes, affecting SMS, Latin America, on September 16, 2026.
The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.
Affected components
Update timeline
- investigating Sep 16, 2026, 03:32 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 04:19 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 16, 2026, 05:21 AM UTC
We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 16, 2026, 07:26 AM UTC
We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 16, 2026, 09:44 AM UTC
The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services