Twilio incident

TwiML Bins – Service Failures

Resolved after 2 hours 3 minutes, affecting PSTN US1 and TwiML Bins and 1 more, on September 11, 2026.

monitoring Sep 11, 2026, 03:03 PM UTC

Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.

Started
Sep 11, 2026, 01:39 PM UTC
Resolved
Sep 11, 2026, 03:42 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 11, 2026, 01:39 PM UTC

Affected components

PSTN US1TwiML BinsMedia Streams US1

Update timeline

  1. investigating Sep 11, 2026, 01:39 PM UTC

    We are currently investigating an incident declared for failing video voice integration tests and will provide more information as soon as it becomes avalible.

  2. monitoring Sep 11, 2026, 02:31 PM UTC

    A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Sep 11, 2026, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 11, 2026, 02:49 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Sep 11, 2026, 02:53 PM UTC

    Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring Sep 11, 2026, 03:03 PM UTC

    Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.

  7. resolved Sep 11, 2026, 03:42 PM UTC

    This incident has been resolved.

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