Trybe not loading
Affected: Platform
Trybe Outage History
Trybe is up right nowTrybe had 27 outages in the last 2 years totaling 6h 15m of downtime — averaging 1.1 incidents per month.
There were 27 Trybe outages since October 30, 2025 totaling 6h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some sites reporting issues accessing the platform
Affected: Trybe PayAPIPlatform
Timeline · 12 updates
Post-Incident Report: August 19th Service Disruption
Timeline · 1 update
"This order contains future items." popping up when it shouldn't be which is preventing check out
Timeline · 4 updates
- investigating Jul 07, 2026, 08:55 AM UTC
Status: Investigating We're investigating reports of "This order contains future items." error message popping up when it shouldn't be which is preventing check out.
- identified Jul 07, 2026, 09:26 AM UTC
Status: Identified We've identified the cause of "This order contains future items." popping up when it shouldn't be which is preventing check out. This will only pop up for bookings that haven't passed their end time yet as soon as the end time is passed you'll be able to check out. We'll keep you updated once the fix is released so that you can check out the order as soon as the item has started.
- identified Jul 07, 2026, 10:36 AM UTC
Status: Identified We've released an initial fix for order checkout: • :white_check_mark: You can now check out an order if all items in it have started. • :warning: If any item hasn't started yet (based on its scheduled time), checkout will still be blocked. Coming next: The team is working on a further update to restore checkout based on the date of the last order item, regardless of time. We'll post another update once this is live.
- resolved Jul 08, 2026, 09:51 AM UTC
Status: Resolved The issue has been resolved. The tech team have now released a fix so now you'll be able to checkout the order based on the date of the last order item in the order, regardless of time (whether the item has started or not yet). We apologise for the disruption caused.
Issues accessing Trybe and server errors
Affected: Platform
Timeline · 3 updates
- investigating Jul 02, 2026, 02:47 PM UTC
Status: Investigating We're investigating reports of issues accessing Trybe and server errors. This seems to also be affecting the shop front. Apologies for any inconvenience. We'll keep you updated. Affected components Platform (Partial outage)
- identified Jul 02, 2026, 02:52 PM UTC
Status: Identified We've identified the cause of the issue and will release a fix as soon as possible. Affected components Platform (Partial outage)
- resolved Jul 02, 2026, 02:54 PM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Please refresh your page or log out and back in to ensure you're on the newest version of the app. Affected components Platform (Operational)
Unable to add retail products to website orders
Affected: Platform
Timeline · 3 updates
- investigating Jun 24, 2026, 09:36 AM UTC
Status: Investigating We're investigating reports of not being able to do the following... • Add retail products as upsells to website orders • Add retail products/ courses/ vouchers to website orders that drop into Trybe internally. We will keep you updated as soon as this is resolved. Apologies for any inconvenience. Affected components Platform (Degraded performance)
- identified Jun 24, 2026, 09:43 AM UTC
Status: Identified We've identified the cause of the issue and will release a fix as soon as possible. Affected components Platform (Degraded performance)
- resolved Jun 24, 2026, 10:00 AM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Affected components Platform (Operational)
Calendar not loading bookings for sites behind UTC timezone
Affected: Platform
Timeline · 3 updates
- investigating Jun 23, 2026, 12:28 PM UTC
Status: Investigating We're investigating reports of the calendar not showing any bookings for sites that are behind UTC timezone. In the meantime you can access your bookings via the Orders page and filter by item date. Apologies for any inconvenience caused. Affected components Platform (Degraded performance)
- identified Jun 23, 2026, 12:53 PM UTC
Status: Identified We've identified the cause of the issue and will release a fix as soon as possible. Affected components Platform (Degraded performance)
- resolved Jun 23, 2026, 01:00 PM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused. You will need to select the "Update now" button at the bottom of your screen for the fix to be released. If you have any queries please reach out to Support. Affected components Platform (Operational)
Issues logging into Trybe
Affected: Platform
Timeline · 2 updates
- investigating May 20, 2026, 03:31 PM UTC
Status: Investigating We're investigating reports of issues logging into Trybe Affected components Platform (Degraded performance)
- resolved May 20, 2026, 03:34 PM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Affected components Platform (Operational)
Payments for retail orders show an error: "Something went wrong!" - but payment still records
Affected: Platform
Timeline · 2 updates
- investigating Apr 13, 2026, 11:57 AM UTC
Status: Investigating Some users have reported that when attempting to take payment for a retail product order, an error is displayed: "Something went wrong!". This is only affecting Orders for Retail Products only. These payments are still being recorded in Trybe, but an error is being displayed. We are currently investigating this issue and apologise for any inconvenience caused. Affected components Platform (Degraded performance)
- resolved Apr 13, 2026, 12:23 PM UTC
Status: Resolved This issue has been resolved. Payments are now successfully processing again for retail product orders. We apologise for the disruption caused. Affected components Platform (Operational)
Gantner Access Control Devices Appear Offline
Affected: Platform
Timeline · 3 updates
- investigating Apr 10, 2026, 02:21 PM UTC
Status: Investigating We’re investigating reports of some Gantner Access Control devices not responding. Affected components Platform (Degraded performance)
- identified Apr 10, 2026, 02:23 PM UTC
Status: Identified We’ve identified the cause of the issue and a fix is being deployed. Affected components Platform (Degraded performance)
- resolved Apr 10, 2026, 02:31 PM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Gantner devices will automatically reconnect. It your Gantner device hasn't already automatically reconnected, this should happen in the next few minutes. Please reach out to our support team should you have any concerns. Affected components Platform (Operational)
Some April membership payments stuck in "Preparing"
Timeline · 2 updates
- investigating Apr 07, 2026, 11:20 AM UTC
Status: Investigating We're investigating reports of some April membership payments stuck in "Preparing". We'll keep you updated on this.
- resolved Apr 07, 2026, 11:54 AM UTC
Status: Resolved The issue has been resolved, all April payments that were stuck in "Preparing" have now updated to "Succeeded" or "Failed" (if there was something preventing the payment being taken i.e. lack of funds).
Error when making an online booking that requires no payment
Timeline · 4 updates
- investigating Apr 01, 2026, 02:03 PM UTC
Status: Investigating We're investigating reports of an error when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. Apologies for any inconvenience.
- identified Apr 01, 2026, 02:21 PM UTC
Status: Identified We've identified the cause of the issue where an error is appearing when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. We will release a fix as soon as possible. Apologies for any inconvenience.
- investigating Apr 01, 2026, 03:30 PM UTC
Status: Investigating We're still investigating this with high priority. Thanks for your patience here.
- resolved Apr 01, 2026, 04:30 PM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused.
If "All" is selected on the calendar view, no bookings appear
Timeline · 3 updates
- investigating Mar 24, 2026, 10:04 AM UTC
Status: Investigating We're investigating reports of no bookings appearing on the calendar if "All" is selected as the zone. If you filter by a different zone you will see your bookings. We'll keep you updated once we have any news apologies for the inconvenience. Affected components Platform (Degraded performance)
- identified Mar 24, 2026, 10:31 AM UTC
Status: Identified We've identified the cause of the issue where no bookings are appearing on the calendar if "All" is selected as the zone. We'll let you know once this fix is released.
- resolved Mar 24, 2026, 10:36 AM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused.
Issues with loading pages on Trybe
Affected: Platform
Timeline · 3 updates
- investigating Mar 09, 2026, 05:24 PM UTC
Status: Investigating We're investigating reports of Trybe running slow with issues creating order, creating clients, searching and loading pages. This is raised with the tech team and we will keep you updated as soon as we have any news. Affected components Platform (Degraded performance)
- identified Mar 09, 2026, 05:44 PM UTC
Status: Identified We've identified the cause of Trybe running slow with issues creating order, creating clients, searching and loading pages. We will let you know as soon as this is resolved. Affected components Platform (Degraded performance)
- resolved Mar 09, 2026, 05:46 PM UTC
Status: Resolved The issue has been resolved where Trybe was running slow with issues creating order, creating clients, searching and loading pages is fixed. We apologise for the disruption caused. Affected components Platform (Operational)
Intermittent errors with online payments
Affected: Trybe Pay
Timeline · 2 updates
- monitoring Mar 03, 2026, 03:27 PM UTC
Status: Monitoring There were reports of customers receiving errors when making an online payment at the Shop Checkout. Our Payment provider Adyen were experiencing intermittent issues - https://status.adyen.com/ - that have since been resolved. We will be monitoring our Payment Provider until the issue has been fully resolved. Affected components Trybe Pay (Degraded performance)
- resolved Mar 03, 2026, 03:30 PM UTC
Status: Resolved The issue has been resolved as of 16:14 CET. All payment should now be going through successfully. We will continue monitoring the platform. Should you have any questions, please contact our support team. Affected components Trybe Pay (Operational)
Unable to purchase memberships online
Timeline · 3 updates
- investigating Feb 11, 2026, 09:13 AM UTC
Status: Investigating We're investigating reports of not being able to purchase a membership online. We will keep you updated when we have any news. Apologies for any inconvenience.
- identified Feb 11, 2026, 09:29 AM UTC
Status: Identified We've identified the cause of the issue where you cannot purchase a membership online and the tech team are actively working on a fix. We'll keep you updated.
- resolved Feb 11, 2026, 09:54 AM UTC
Status: Resolved The issue has been resolved. Your clients will now be able to sign up to memberships online. We apologise for any disruption caused.
Some memberships showing as "payment outstanding" when payment has been taken
Timeline · 3 updates
- investigating Feb 02, 2026, 10:24 AM UTC
Status: Investigating We're investigating reports of some memberships being marked as "payment outstanding" although payment has successfully been taken. We are currently investigating this and will keep you updated once we have any news. Apologies for any inconvenience.
- identified Feb 02, 2026, 12:10 PM UTC
Status: Identified We've identified the cause of the issue where some memberships are stuck in "payment outstanding" despite payment being successfully taken. We'll let you know once this has been resolved.
- resolved Feb 02, 2026, 02:49 PM UTC
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Any memberships that were stuck in "payment outstanding" when payment was successfully taken have now be updated to "Active".
Some reports of bookings not appearing on calendar
Affected: Platform
Timeline · 3 updates
- investigating Jan 28, 2026, 03:22 PM UTC
Status: Investigating We're investigating some reports of bookings not appearing on the calendar for some dates. This is being investigated by our tech team in the meantime please head to the Orders tab to view your orders if they are not visible on the calendar. Apologies for any inconvenience. Affected components Platform (Degraded performance)
- identified Jan 28, 2026, 03:27 PM UTC
Status: Identified We've identified the cause of this issue and will keep you updated once this is resolved. Affected components Platform (Degraded performance)
- resolved Jan 28, 2026, 03:35 PM UTC
Status: Resolved The issue has been resolved, your bookings will now be appearing on the calendar. We apologies for the disruption caused. Affected components Platform (Operational)
An error message is appearing when attempting to "Manage passes" on client profiles
Timeline · 3 updates
- investigating Jan 28, 2026, 03:00 PM UTC
Status: Investigating We're investigating reports {{symptom}} aftecting {{scope}}.
- identified Jan 28, 2026, 03:03 PM UTC
Status: Identified We've identified a fix for the error message popping up when you go to manage passes on a client profile. We will keep you updated once this is resolved.
- resolved Jan 28, 2026, 03:29 PM UTC
Status: Resolved The issue has been resolved. We apologies for the disruption caused. You will now be able to head to "Manage passes" without any error.