Trybe incident
Error when making an online booking that requires no payment
Resolved after 2 hours 26 minutes, on April 1, 2026.
We're still investigating this with high priority. Thanks for your patience here.
Update timeline
- investigating Apr 01, 2026, 02:03 PM UTC
We're investigating reports of an error when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. Apologies for any inconvenience.
- identified Apr 01, 2026, 02:21 PM UTC
We've identified the cause of the issue where an error is appearing when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. We will release a fix as soon as possible. Apologies for any inconvenience.
- investigating Apr 01, 2026, 03:30 PM UTC
We're still investigating this with high priority. Thanks for your patience here.
- resolved Apr 01, 2026, 04:30 PM UTC
The issue has been resolved. We apologise for the disruption caused.
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