Resolved after 33 minutes, on April 7, 2026.
The issue has been resolved, all April payments that were stuck in "Preparing" have now updated to "Succeeded" or "Failed" (if there was something preventing the payment being taken i.e. lack of funds).
Update timeline
- investigating Apr 07, 2026, 11:20 AM UTC
We're investigating reports of some April membership payments stuck in "Preparing". We'll keep you updated on this.
- resolved Apr 07, 2026, 11:54 AM UTC
The issue has been resolved, all April payments that were stuck in "Preparing" have now updated to "Succeeded" or "Failed" (if there was something preventing the payment being taken i.e. lack of funds).
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