Trybe incident
Payments for retail orders show an error: "Something went wrong!" - but payment still records
Resolved after 26 minutes, affecting Platform, on April 13, 2026.
This issue has been resolved. Payments are now successfully processing again for retail product orders. We apologise for the disruption caused.
Affected components
Update timeline
- investigating Apr 13, 2026, 11:57 AM UTC
Some users have reported that when attempting to take payment for a retail product order, an error is displayed: "Something went wrong!". This is only affecting Orders for Retail Products only. These payments are still being recorded in Trybe, but an error is being displayed. We are currently investigating this issue and apologise for any inconvenience caused.
- resolved Apr 13, 2026, 12:23 PM UTC
This issue has been resolved. Payments are now successfully processing again for retail product orders. We apologise for the disruption caused.
Your product runs on more than Trybe
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services