Torq Outage History
Torq is up right nowPingoru has recorded 51 incidents for Torq: 33 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 25 of 720 (3%) |
| May 2026 | 4 | 6 of 744 (1%) |
| June 2026 | 4 | 6 of 720 (1%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 65 of 744 (9%) |
| September 2026 | 2 | 5 of 720 (1%) |
| October 2026 | 1 | 6 of 590 (1%) |
Incidents, newest first
Major December 22, 2025 [US] Elevated executions error rate and Torq portal unavailability in US region 50m Workflows Automation, Administration Portal, Case Management
Started Dec 22, 2025, 03:03 PM UTC· resolved Dec 22, 2025, 03:53 PM UTC
- investigating Dec 22, 2025, 03:03 PM UTC
We are currently investigating this issue.
- investigating Dec 22, 2025, 03:10 PM UTC
We are continuing to investigate this issue.
- identified Dec 22, 2025, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 03:53 PM UTC
This incident has been resolved.
Critical December 11, 2025 Torq Academy Unavailable 51m Torq Learning Center
Started Dec 11, 2025, 03:20 PM UTC· resolved Dec 11, 2025, 04:12 PM UTC
- investigating Dec 11, 2025, 03:20 PM UTC
We are currently experiencing an outage affecting the Torq Academy site. Users may be unable to access training materials, courses, or the Academy homepage.
- resolved Dec 11, 2025, 04:12 PM UTC
This incident has been resolved.
Minor November 24, 2025 [US] - Slowness in loading workflows 36m Workflows Automation
Started Nov 24, 2025, 12:03 PM UTC· resolved Nov 24, 2025, 12:40 PM UTC
- investigating Nov 24, 2025, 12:03 PM UTC
We are currently investigating this issue.
- identified Nov 24, 2025, 12:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 24, 2025, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 24, 2025, 12:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 24, 2025, 01:10 PM UTC
This incident has been resolved.
Minor November 21, 2025 [US] Slowness in non-accelerated steps 7h 6m Workflows Automation
Started Nov 21, 2025, 04:53 PM UTC· resolved Nov 22, 2025, 12:00 AM UTC
- investigating Nov 21, 2025, 04:53 PM UTC
We've identified that the slowness in non-accelerated steps is caused by an ongoing GCP incident. We are monitoring the situation closely and will provide updates as they become available.
- resolved Nov 22, 2025, 02:40 AM UTC
This incident has been resolved
Major October 20, 2025 [US] - Global Cloud Disruption Impacting Workflow Automation in AWS US-EAST-1 10h 13m Workflows Automation
Started Oct 20, 2025, 04:30 PM UTC· resolved Oct 21, 2025, 02:44 AM UTC
- investigating Oct 20, 2025, 04:53 PM UTC
Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Interactions and some operators are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a Interactions are failing. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.
- identified Oct 20, 2025, 04:54 PM UTC
The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. See: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 05:40 PM UTC
We're seeing improvement in Interactions and some operators. Schedule Triggers are still not operational. See: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 07:34 PM UTC
We are starting to observe **signs of recovery** across the affected services.
- monitoring Oct 20, 2025, 08:03 PM UTC
Although we originally observed **signs of recovery** across the affected services, we have seen intermittent impacts to interacts, some operators, and third party services that you may have integrations with.
- monitoring Oct 20, 2025, 08:31 PM UTC
The affected services are showing improvement. We're maintaining close monitoring while AWS continues their remediation efforts. see: https://health.aws.amazon.com/health/status
- monitoring Oct 21, 2025, 02:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:44 AM UTC
This incident has been resolved.
Notice October 20, 2025 [US] - Global Cloud Disruption Impacting Scheduled Workflows in AWS US-EAST-1 –
Started Oct 20, 2025, 07:30 AM UTC· resolved Oct 20, 2025, 07:30 AM UTC
- resolved Oct 20, 2025, 11:44 AM UTC
20/10/2025 - 13:45 Issue has been resolved 20/10/2025 - 13:30 Status Update: Recovery Underway We are starting to observe **signs of recovery** across the affected services and are actively implementing **mitigation strategies** to stabilize scheduled workflows. 20/10/2025 - 11:45 Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Scheduled Workflows are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a scheduled trigger are failing to start. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.
Notice August 5, 2025 [US] Elevated error rate while fetching execution logs on canvas and on Torq Interact 1h 57m
Started Aug 05, 2025, 08:43 PM UTC· resolved Aug 05, 2025, 10:41 PM UTC
- monitoring Aug 05, 2025, 08:43 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 05, 2025, 09:21 PM UTC
We've identified an issue with Torq Interact submissions. We are actively investigating.
- identified Aug 05, 2025, 09:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2025, 10:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 10:41 PM UTC
This incident has been resolved.
Minor August 5, 2025 [EU] Elevated executions error rate in EU region 29m Workflows Automation
Started Aug 05, 2025, 01:41 PM UTC· resolved Aug 05, 2025, 02:10 PM UTC
- investigating Aug 05, 2025, 01:41 PM UTC
We are currently experiencing elevated error rates affecting workflows in the EU region. Our team is actively investigating the issue and working on a resolution. Updates will be provided as they become available.
- identified Aug 05, 2025, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2025, 01:57 PM UTC
Fix has been implemented and all system returned to operational status. We are continuing to monitor the system.
- resolved Aug 05, 2025, 02:10 PM UTC
This incident has been resolved.
Notice July 6, 2025 Step execution failures 3h
Started Jul 06, 2025, 05:30 AM UTC· resolved Jul 06, 2025, 08:30 AM UTC
- resolved Jul 06, 2025, 09:11 AM UTC
We experienced some step failures during the maintenance window. The issue has been identified and resolved. All systems are now operating normally.
Minor June 30, 2025 [US] - Workspace Variable Service Disruption 3h 4m Workflows Automation, Administration Portal
Started Jun 30, 2025, 02:40 PM UTC· resolved Jun 30, 2025, 05:44 PM UTC
- monitoring Jun 30, 2025, 03:28 PM UTC
We experienced a service degradation affecting workspace variable operations that caused user errors and some execution failures between 14:40 UTC and 15:05 UTC. The issue has been fully resolved and all services are operating normally. We are investigating the root cause and continuing to monitor system stability.
- resolved Jun 30, 2025, 05:44 PM UTC
This incident has been resolved.
Critical June 12, 2025 System Outage 2h 49m Workflows Automation, Administration Portal, Case Management
Started Jun 12, 2025, 06:27 PM UTC· resolved Jun 12, 2025, 09:16 PM UTC
- investigating Jun 12, 2025, 06:27 PM UTC
We are currently experiencing an issue with our cloud provider that is affecting system performance and availability across both our US and EU regions.
- investigating Jun 12, 2025, 06:27 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:52 PM UTC
We have identified that the current elevated error rates are a result of an ongoing outage impacting GCP, and associated services. We will continue to provide updates as we work to resolve these ongoing impacts. https://status.cloud.google.com/
- investigating Jun 12, 2025, 07:47 PM UTC
GCP have implemented a fix in the EU region and are currently monitoring its recovery. Meanwhile, GCP is still addressing the issues in the US region.
- investigating Jun 12, 2025, 08:26 PM UTC
GCP have implemented a fix in the EU region and are currently monitoring its recovery. Meanwhile, GCP is still addressing the issues in the US region. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 08:26 PM UTC
GCP have implemented a fix in the EU region and are currently monitoring its recovery. Meanwhile, GCP is still addressing the issues in the US region.
- monitoring Jun 12, 2025, 08:56 PM UTC
GCP have implemented a fix in the US and EU region and are currently monitoring its recovery.
- resolved Jun 12, 2025, 09:16 PM UTC
We are seeing a return to normal operations.
Notice June 11, 2025 Partial UI Outage 11m Administration Portal
Started Jun 11, 2025, 09:03 AM UTC· resolved Jun 11, 2025, 09:14 AM UTC
- investigating Jun 11, 2025, 09:03 AM UTC
We are currently experiencing a partial UI outage affecting the Case Management section. Users may encounter issues viewing or interacting with certain case-related elements through the interface. This issue does not impact underlying workflows, case creation, or backend functionality. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 11, 2025, 09:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2025, 09:14 AM UTC
This incident has been resolved.
Minor May 27, 2025 Some features are not displayed correctly in the UI 2h 59m Administration Portal
Started May 27, 2025, 01:46 PM UTC· resolved May 27, 2025, 04:46 PM UTC
- investigating May 27, 2025, 01:46 PM UTC
We are currently investigating an issue where certain features are not being displayed correctly in the UI. Some users may also experience limited access to specific functionalities within the platform. The system is fully functional in the backend. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- identified May 27, 2025, 02:00 PM UTC
We've identified the issue affecting the display of certain features and the accessibility of some functionalities within the platform. The root cause has been traced to a third-party application. Our team is actively working with the vendor to implement a fix. We’ll continue to provide updates as progress is made.
- monitoring May 27, 2025, 02:40 PM UTC
Our third-party vendor has implemented a fix for the issue. We are seeing improvements and most services are operating as expected. We continue to monitor the situation carefully to ensure full stability
- resolved May 27, 2025, 04:46 PM UTC
The issue has been resolved
Minor May 9, 2025 [US] - Elevated Error Rates for Workflow Steps Utilizing Tables 2h 26m Workflows Automation
Started May 09, 2025, 03:00 PM UTC· resolved May 09, 2025, 05:26 PM UTC
- investigating May 09, 2025, 04:09 PM UTC
We are currently investigating elevated error rates impacting workflow steps that interact with Variables. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information is available.
- identified May 09, 2025, 04:16 PM UTC
We have identified the root cause of the elevated error rates affecting Table steps in the US region. Our team is actively working on developing and testing a fix for the underlying issue and plans to deploy it as soon as possible.
- monitoring May 09, 2025, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 09, 2025, 05:26 PM UTC
We are continuing to monitor for any further issues.
- resolved May 09, 2025, 05:26 PM UTC
This incident has been resolved.
Major May 7, 2025 [EU] Delays and Failures in Accelerated Step Executions 8h 59m Workflows Automation
Started May 07, 2025, 03:00 AM UTC· resolved May 07, 2025, 11:59 AM UTC
- investigating May 07, 2025, 05:16 AM UTC
We are currently experiencing delays and intermittent failures in accelerated step executions due to an issue with the underlying Google Cloud Platform (GCP) infrastructure. Our team is actively working with Google to resolve the problem and restore full functionality as soon as possible. We will provide updates as we learn more. Thank you for your patience.
- identified May 07, 2025, 06:03 AM UTC
We have implemented measures to mitigate the failures, and step executions are no longer failing. However, users may still experience delays. We continue to monitor the situation and are working toward full resolution.
- monitoring May 07, 2025, 07:16 AM UTC
Mitigation measures have been implemented, and step executions are now succeeding. Users may still experience intermittent delays. We are actively monitoring the system to ensure stability and are continuing to work toward a full resolution.
- resolved May 07, 2025, 11:59 AM UTC
The issue has been resolved.
Minor April 22, 2025 All Systems Operational 2h 3m Administration Portal, Case Management
Started Apr 22, 2025, 04:57 PM UTC· resolved Apr 22, 2025, 07:01 PM UTC
- investigating Apr 22, 2025, 04:57 PM UTC
We are currently experiencing a delay in publishing the activity logs for executed workflows. Additionally, there is an issue preventing events from being attached to cases. Workflows execution and case creation are not impacted in any way. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available. Thank you for your patience.
- investigating Apr 22, 2025, 05:41 PM UTC
We’ve made significant progress in resolving the delay in publishing activity logs and are actively closing the gap. Additionally, we’ve reduced the number of failures related to attaching events to cases. We continue to monitor the situation closely to ensure full recovery and system stability. Thank you for your continued patience.
- investigating Apr 22, 2025, 06:17 PM UTC
We’re pleased to report that the issue with attaching events to cases has been fully resolved and is now operating normally. We are continuing to close the gap on the delay in publishing activity logs and are seeing steady improvements. Our team remains focused on ensuring full recovery. We will provide further updates as needed. Thank you for your continued patience.
- investigating Apr 22, 2025, 06:37 PM UTC
We’ve resolved the issues affecting activity log delays and event attachments. The system is now fully operational. Our team will continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience throughout the incident.
- monitoring Apr 22, 2025, 06:38 PM UTC
We’ve resolved the issues affecting activity log delays and event attachments. The system is now fully operational. Our team will continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience throughout the incident.
- resolved Apr 22, 2025, 07:01 PM UTC
This incident has been resolved.
Minor April 4, 2025 [EU] - Resolved - Service Degradation Impacting User Operations 55m
Started Apr 04, 2025, 09:00 PM UTC· resolved Apr 04, 2025, 09:55 PM UTC
- resolved Apr 05, 2025, 07:37 AM UTC
RESOLVED: We recently experienced an infrastructure issue that caused operation failures for some users in the EU region. Our team has successfully identified and fixed the underlying problem. The incident affected services between 21:00-21:55 UTC.
Critical March 10, 2025 [US] - Access to Cases for Users and Automations is Slow with Periodic Failures 47m Case Management
Started Mar 10, 2025, 03:50 PM UTC· resolved Mar 10, 2025, 04:38 PM UTC
- investigating Mar 10, 2025, 04:07 PM UTC
We are currently investigating this issue.
- identified Mar 10, 2025, 04:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 10, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2025, 04:38 PM UTC
This incident has been resolved.
Major January 23, 2025 [US] elevated error rate for accelerated steps 2h 7m Workflows Automation
Started Jan 23, 2025, 01:56 AM UTC· resolved Jan 23, 2025, 04:04 AM UTC
- investigating Jan 23, 2025, 01:56 AM UTC
We are currently investigating this issue.
- monitoring Jan 23, 2025, 02:25 AM UTC
We're seeing an improvement in error rate, we're monitoring.
- monitoring Jan 23, 2025, 02:37 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2025, 04:04 AM UTC
This incident has been resolved.
Major January 20, 2025 [US] slowness non-accelerated step executions 2h 16m Workflows Automation
Started Jan 20, 2025, 12:15 PM UTC· resolved Jan 20, 2025, 02:32 PM UTC
- investigating Jan 20, 2025, 12:34 PM UTC
We are currently investigating this issue.
- identified Jan 20, 2025, 12:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 20, 2025, 01:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 20, 2025, 01:16 PM UTC
We are continuing to work on a fix for this issue, accelerated steps are working and we're seeing slowness in step executions running on non-accelerated infra.
- monitoring Jan 20, 2025, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 20, 2025, 01:55 PM UTC
non-accelerated steps are operational, we are continuously monitoring the fix.
- resolved Jan 20, 2025, 02:32 PM UTC
This incident has been resolved.
Major January 8, 2025 slowness and failures in step executions 1h 51m Workflows Automation
Started Jan 08, 2025, 03:15 PM UTC· resolved Jan 08, 2025, 05:07 PM UTC
- investigating Jan 08, 2025, 03:36 PM UTC
We investigate slowness and failures in step executions.
- identified Jan 08, 2025, 04:08 PM UTC
The issue related to an incident on Google Cloud PubSub For GCP incident details, please refer to: https://status.cloud.google.com/incidents/ghMho2Gka33Exr9UNavz We see that the activity is back to normal levels for some time now, we are continuously monitoring and keeping in close contact with Google Cloud Platform support.
- monitoring Jan 08, 2025, 04:20 PM UTC
Issue was resolved by GCP We are continuously monitoring
- resolved Jan 08, 2025, 05:07 PM UTC
This incident has been resolved.
Minor November 24, 2024 [US] Elevated errors on none accelerated steps 1h 20m Workflows Automation
Started Nov 24, 2024, 09:23 AM UTC· resolved Nov 24, 2024, 10:44 AM UTC
- identified Nov 24, 2024, 09:23 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Nov 24, 2024, 10:27 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Nov 24, 2024, 10:44 AM UTC
This incident has been resolved.