Torq incident

[US] - Elevated Error Rates for Workflow Steps Utilizing Tables

Resolved after 2 hours 26 minutes, affecting Workflows Automation, on May 9, 2025.

monitoring May 09, 2025, 05:26 PM UTC

We are continuing to monitor for any further issues.

Started
May 09, 2025, 03:00 PM UTC
Resolved
May 09, 2025, 05:26 PM UTC
Duration
2h 26m
Detected by Pingoru
May 09, 2025, 03:00 PM UTC

Affected components

Workflows Automation

Update timeline

  1. investigating May 09, 2025, 04:09 PM UTC

    We are currently investigating elevated error rates impacting workflow steps that interact with Variables. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information is available.

  2. identified May 09, 2025, 04:16 PM UTC

    We have identified the root cause of the elevated error rates affecting Table steps in the US region. Our team is actively working on developing and testing a fix for the underlying issue and plans to deploy it as soon as possible.

  3. monitoring May 09, 2025, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 09, 2025, 05:26 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 09, 2025, 05:26 PM UTC

    This incident has been resolved.

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