Torq incident
[US] - Global Cloud Disruption Impacting Scheduled Workflows in AWS US-EAST-1
Resolved on October 20, 2025.
20/10/2025 - 13:45 Issue has been resolved 20/10/2025 - 13:30 Status Update: Recovery Underway We are starting to observe **signs of recovery** across the affected services and are actively implementing **mitigation strategies** to stabilize scheduled workflows. 20/10/2025 - 11:45 Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Scheduled Workflows are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a scheduled trigger are failing to start. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.
Update timeline
- resolved Oct 20, 2025, 11:44 AM UTC
20/10/2025 - 13:45 Issue has been resolved 20/10/2025 - 13:30 Status Update: Recovery Underway We are starting to observe **signs of recovery** across the affected services and are actively implementing **mitigation strategies** to stabilize scheduled workflows. 20/10/2025 - 11:45 Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Scheduled Workflows are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a scheduled trigger are failing to start. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.
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