Torq incident

[US] slowness non-accelerated step executions

Resolved after 2 hours 16 minutes, affecting Workflows Automation, on January 20, 2025.

monitoring Jan 20, 2025, 01:55 PM UTC

non-accelerated steps are operational, we are continuously monitoring the fix.

Started
Jan 20, 2025, 12:15 PM UTC
Resolved
Jan 20, 2025, 02:32 PM UTC
Duration
2h 16m
Detected by Pingoru
Jan 20, 2025, 12:15 PM UTC

Affected components

Workflows Automation

Update timeline

  1. investigating Jan 20, 2025, 12:34 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2025, 12:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 20, 2025, 01:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 20, 2025, 01:16 PM UTC

    We are continuing to work on a fix for this issue, accelerated steps are working and we're seeing slowness in step executions running on non-accelerated infra.

  5. monitoring Jan 20, 2025, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jan 20, 2025, 01:55 PM UTC

    non-accelerated steps are operational, we are continuously monitoring the fix.

  7. resolved Jan 20, 2025, 02:32 PM UTC

    This incident has been resolved.

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