Thryv Outage History

Started Feb 04, 2025, 07:39 PM UTC· resolved Feb 05, 2025, 05:26 PM UTC

1. investigating Feb 04, 2025, 07:39 PM UTC

   Current Status: Degraded Performance Discovered: 2/4/2025 - 9:45 AM CST Resolved: 2/4/2025 - 3:30 PM CST Impacted Product: Business Center Affected Feature: Invoices & Estimates What does this mean for you? When creating an Invoice or Estimate we are seeing that the pre selected Bill To contact fields are not displaying under the Bill To section as they should. Only the contact name is displaying under the Bill To section. Invoices and Estimates are functioning normally otherwise, and the issue seems to be intermittent. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

2. monitoring Feb 05, 2025, 03:32 PM UTC

   A fix has been implemented and we are monitoring closely to ensure the issue is no longer occurring.

3. resolved Feb 05, 2025, 05:26 PM UTC

   This incident has been resolved.

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Started Feb 03, 2025, 06:52 PM UTC· resolved Feb 03, 2025, 09:25 PM UTC

1. investigating Feb 03, 2025, 06:52 PM UTC

   Current Status: Partially Operational Discovered: 2/3/2025 - 10:15 AM CST Resolved: 2/3/2025 - 1:45 PM CST Impacted Product: Business Center - Mobile Browser Online Scheduling (iOS & Android) Affected Feature: Online Scheduling for Customers (mobile browser only) What does this mean for you? At this time our client's customers are unable to book Services/Appointments using the thryv online scheduler if using a mobile browser (Safari, Chrome, Firefox) on an Android or Apple mobile device Current Workaround: Appointments and Services can be scheduled on the desktop version of the Client Portal/Online Scheduler We are working diligently to resolve this issue; we will provide ongoing status updates.

2. monitoring Feb 03, 2025, 08:17 PM UTC

   A fix for this issue has been deployed and we are monitoring the results. Initial testing shows scheduling using the online scheduler on a mobile device/browser has been fully restored.

3. resolved Feb 03, 2025, 09:25 PM UTC

   This incident has been resolved.

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Started Jan 02, 2025, 05:45 PM UTC· resolved Jan 02, 2025, 08:09 PM UTC

1. identified Jan 02, 2025, 05:45 PM UTC

   Current Status: Partially Operational Discovered: 12/31/2024 - 12:30 CST Resolved: 1/2/2025 - 12:45 CST Impacted Product: Command Center - mobile app on iOS (iPhone) Affected Feature: Calls & Voicemails What does this mean for you? Users are not receiving incoming calls on the app, whether the app is open or closed Current Workaround: no current workaround Our development team is working diligently to resolve this issue; we will provide ongoing status updates.

2. monitoring Jan 02, 2025, 06:51 PM UTC

   Our development team has implemented a fix for this issue and we are monitoring the result. If any further issues persist please reach out to our Thryv Support team at 844-998-4798 to report.

3. resolved Jan 02, 2025, 08:09 PM UTC

   This incident has been resolved.

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Started Dec 24, 2024, 05:34 PM UTC· resolved Jan 02, 2025, 08:10 PM UTC

1. identified Dec 24, 2024, 05:34 PM UTC

   Current Status: Partially Operational Discovered: 12/24/24 - 10:00 AM CST Resolved: 1/2/25 - 12:00 PM CST Impacted Product: Thryv Leads Affected Feature: Thryv Leads Reporting via Business Center What does this mean for you? At this time users cannot access the Thryv Leads report from within the Business Center. The Leads product is still working as intended, this is only effecting being able to access the report. Our development team has identified the issue and is working on implementing a fix. We will provide further updates as soon as possible. Current Workaround: Thryv Leads reporting can still be accessed through the Command Center menu. Users without a Command Center can call our Thryv Support team at 844-998-4798 and request to be connected to a Thryv Leads specialist who can review the stats through our employee portal. Availability may be limited due to Winter Break Closing. We are working diligently to resolve this issue; we will provide ongoing status updates.

2. identified Jan 02, 2025, 04:07 PM UTC

   Our development team continues to work on implementing a fix to resolve the issue with accessing the Thryv Leads report. Availability was limited due to the Holiday break. In the meantime please reach out to a Thryv Service Specialist for assistance with accessing Thryv Leads reporting.

3. monitoring Jan 02, 2025, 07:12 PM UTC

   Our development team has implemented a fix and accessing the Thryv Leads reporting is now working properly. We will continue to monitor for any further issues.

4. resolved Jan 02, 2025, 08:10 PM UTC

   This incident has been resolved.

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Started Dec 18, 2024, 12:10 AM UTC· resolved Dec 18, 2024, 02:38 PM UTC

1. monitoring Dec 18, 2024, 12:10 AM UTC

   Current Status: Operational Discovered: 12/17/2024 1:00 PM CST Impacted Product: Marketing Center Affected Feature: Online Listings What does this mean for you? This issue lead to downstream impacts of listings not loading correctly, not being able to make edits (greyed out), not able to confirm listings. We suggest that if you encounter these issues in the listings manager that you clear your cache/cookies and try again after an hour. If the issue still persist, please do reach out to our Product Support team.

2. resolved Dec 18, 2024, 02:38 PM UTC

   The incident has been resolved.

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Started Dec 09, 2024, 06:25 PM UTC· resolved Dec 10, 2024, 02:11 PM UTC

1. identified Dec 09, 2024, 06:25 PM UTC

   Current Status: Partially Operational Discovered: 12/7/2024 Resolved: Impacted Product: Business Center Affected Feature: Document Upload/Share Document (staff only) What does this mean for you? All staff users other than the Primary Admin are currently unable to Share a Document, Add an Internal Document, or Upload to My Documents in the Business Center. We have a Critical Priority ticket with our development team to have this resolved. Current Workaround: The Primary Admin can Share a Document, Add an Internal Document, or Upload to My Documents. Only staff users are impacted. We are working diligently to resolve this issue; we will provide ongoing status updates.

2. resolved Dec 10, 2024, 02:11 PM UTC

   This incident has been resolved. Staff members will no longer have any issues sharing or uploading documents in the Business Center.

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Started Dec 06, 2024, 05:18 PM UTC· resolved Dec 18, 2024, 03:30 PM UTC

1. investigating Dec 06, 2024, 05:18 PM UTC

   Current Status: Partially Operational Discovered: 12/2/2024 ~7:30PM CST Resolved: 12/17/24 6:30PM CST Impacted Product: Business Center, Marketing Center Affected Feature: Scheduled Posting, Profile Connections (IG & FB) What does this mean for you? We are seeing intermittent issues with certain users when attempting to schedule posts through the Social Platform, receiving the error "Failed to save schedule" with no indication for the failure. This issue does not look to be widespread, nor platform specific, however our development team is investigating the root cause as a high priority and working towards a resolution. Some users are also reporting issues when attempting to connect their FB or IG profile to the Social Platform for the first time. We see a message stating "failure to create preauth link for platform". This issue is not widespread and may be stemming from Meta. Our development team is also investigating the root cause as a high priority and working towards a resolution. Current Workaround: Users can use the Post Now option. It is also recommended to clear your web browsers cache and cookies for all time, restart the browser, and try again however this may not change the result. We are working diligently to resolve this issue; we will provide ongoing status updates.

2. monitoring Dec 18, 2024, 02:38 PM UTC

   A fix for this has been implemented and we are monitoring the results. If any further issues persist when connecting a FB or IG profile, or when scheduling a Social post please reach out our Thryv Service Specialist team at 844-998-4798

3. resolved Dec 18, 2024, 03:30 PM UTC

   This incident has been resolved.

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Started Dec 05, 2024, 03:52 PM UTC· resolved Dec 05, 2024, 08:31 PM UTC

1. investigating Dec 05, 2024, 03:52 PM UTC

   Current Status: Partially Operational Discovered: 12/4/2024 10:15PM CST Resolved: ~ 12:20PM CST Impacted Product: Business Center & Marketing Center Affected Feature: Online Listings Management What does this mean for you? We are experiencing an issue where we are getting an error stating "You already have an existing Yext account" after publishing the Online Listings for the first time. This looks to only be effecting users who had not previously published their Online Listings through Business Center or Marketing Center. Current Workaround: No current workaround We are working diligently with our development team to resolve this issue; we will provide ongoing status updates.

2. monitoring Dec 05, 2024, 07:31 PM UTC

   Our Listings partner Yext was experiencing delays with publishing which was resulting in the aforementioned error for certain users. Yext has resolved the root cause and we are seeing Listings successfully published. We will continue to monitor for any further disruptions.

3. resolved Dec 05, 2024, 08:31 PM UTC

   This incident has been fully resolved.

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Started Dec 03, 2024, 05:41 PM UTC· resolved Dec 03, 2024, 07:55 PM UTC

1. investigating Dec 03, 2024, 05:41 PM UTC

   Current Status: Intermittent Down Time Discovered: 12/3/2024 10:45AM Resolved: Impacted Product: Marketing Center Affected Feature: Google Profile Analytics Reporting What does this mean for you? Currently when accessing the Analytics feature the data being shown is inaccurate for all users. The report is showing inflated numbers for Search Views, Website Visits, Calls, etc. Current Workaround: No current Workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

2. monitoring Dec 03, 2024, 06:37 PM UTC

   A fix for this has been implemented and we see Analytic numbers have reverted to the appropriate amounts. We will continue to monitor for any further issues as a precaution.

3. resolved Dec 03, 2024, 07:55 PM UTC

   This incident has been resolved.

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Started Nov 27, 2024, 03:40 PM UTC· resolved Nov 27, 2024, 05:57 PM UTC

1. identified Nov 27, 2024, 03:40 PM UTC

   Users are receiving an error when attempting to publish Online Listings through Business Center and Marketing Center. This looks to be impacting all accounts. Our development team is aware of the issue and is working on implementing a fix. We hope to have additional updates on the progress of this as soon as possible.

2. monitoring Nov 27, 2024, 03:54 PM UTC

   Our development team has implemented a fix to resolve the issue with publishing Online Listings. We are monitoring to ensure this fully resolves the issue.

3. resolved Nov 27, 2024, 05:57 PM UTC

   This incident has been fully resolved. Please reach out to a Thryv Support Agent at 844-998-4798 if any further issues persist with the Online Listings Management feature.

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Started Nov 22, 2024, 03:54 PM UTC· resolved Dec 09, 2024, 10:40 PM UTC

1. investigating Nov 22, 2024, 03:54 PM UTC

   Current Status: Partially Operational Discovered: 11/22/2024 9:30am CST Resolved: 12/9/2024 Impacted Product: Thryv Leads - Command Center, Business Center Affected Feature: Link to Thryv Leads report in BC dashboard and CC dashboard What does this mean for you? When we click the link within our BC or CC dashboard to view the Thryv Leads reporting, we are met with an error advising "You do not have access to ThryvLeads." Current Workaround: CSMs can access the Admin Portal for Thryv Leads and view reporting for accounts through this tool We are working diligently to resolve this issue; we will provide ongoing status updates.

2. identified Nov 22, 2024, 04:25 PM UTC

   Our development team has identified the issue and is currently working on implementing a fix.

3. monitoring Nov 22, 2024, 11:07 PM UTC

   Our development team is still working on restoring the functionality of the Thryv Leads button within our Business Center and Command Center dashboards. As a work around, users can access the Thryv Leads report by logging in to their Business Center > opening a new tab > and pasting this link: https://marketingcenter.labs.thryv.com/overview This will open the Thryv Leads report. We will continue to provide updates as soon as they are available.

4. monitoring Nov 26, 2024, 06:07 PM UTC

   Our development team has implemented a fix to restore the functionality of the View Thryv Leads Report button in the Thryv Business Center. It is recommended to log out of the Business Center and back in before attempting to click the button. If any errors are still received when accessing the Thryv Leads report, please refresh the page. If any issues persist after refreshing the page, please reach out to our Thryv support team at 844-998-4798 to report. Our development team continues to work on restoring the functionality of the link to access the Thryv Leads reporting found in the left hand menu of Command Center. We will continue to provide further updates as soon as they are available.

5. monitoring Dec 06, 2024, 04:55 PM UTC

   Our development team continues to work on restoring the functionality of the link to access the Thryv Leads reporting found in the left hand menu of Command Center. We will continue to provide further updates as soon as they are available. In the meantime, users can access the Thryv Leads reporting through the Business Center. If a user does not have a Business Center subscription, please reach out to a Thryv Support Specialist at 844-998-4798 and an agent will assist with viewing any reporting. The reporting stats are still being captured properly, the only issue is with being able to access the report via Command Center.

6. resolved Dec 09, 2024, 10:40 PM UTC

   This incident has been fully resolved. Our development team implemented a fix that has resolved the issue with accessing the Thryv Leads report from the Command Center left hand menu. Please reach out to a Thryv Support Specialist if any further issues are encountered.

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Started Nov 14, 2024, 03:12 PM UTC· resolved Nov 14, 2024, 04:59 PM UTC

1. investigating Nov 14, 2024, 03:12 PM UTC

   Current Status: Partial Outage Discovered: 11/13/2024 10:00 PM CST Resolved: Impacted Product: Online Listings Management (Business Center, Marketing Center) Affected Feature: Online Listings Management What does this mean for you? We are experiencing issues connecting Online Listings to new accounts and updating Online Listings information for existing users. Current Workaround: No current workaround, our development team is working on a resolution as a high priority We are working diligently to resolve this issue; we will provide ongoing status updates.

2. resolved Nov 14, 2024, 04:59 PM UTC

   Our developers have implemented a fix that has resolved the issue with connecting/updating Online Listings for our Business Center and Marketing Center users. We will continue to monitor for any further issues.

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Started Nov 07, 2024, 04:52 PM UTC· resolved Nov 07, 2024, 07:19 PM UTC

1. investigating Nov 07, 2024, 04:52 PM UTC

   We are currently investigating an issue with users being unable to access their website builder. Issue Experience: Command Center users with a BIY or Professionally Designed website are unable to access their website builder currently. When accessing the website builder we see a landing page asking to purchase a website. Websites are still live and not impacted, this is only causing issues with accessing the editor. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser Effected Component: BIY/Professional Designed Website Current Workaround: Command Center users with a Business Center can access the website editor through their Business Center under Online Presence > Websites. Users with a Professionally Designed Website but no Business Center can call our Web team at 844-998-4798 option 3 if any immediate changes need to be made to a website. Estimated Timeline to Resolution: no ETA We will continue to provide regular updates here regarding the incident.

2. resolved Nov 07, 2024, 07:19 PM UTC

   This incident has been resolved, the Command Center website editor is now functioning as expected and users will see their website when accessing. We will continue to monitor this feature for any disruptions.

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Started Nov 07, 2024, 03:32 PM UTC· resolved Nov 07, 2024, 07:17 PM UTC

1. investigating Nov 07, 2024, 03:32 PM UTC

   We are currently investigating an issue with our Signatures feature preventing users from accessing their Signatures feature. Issue Experience: Users will encounter an error when attempting to access the Signatures feature, preventing from viewing, creating, sending Signature requests. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser, Mobile App Effected Component: Signatures Current Workaround: No Workaround Estimated Timeline to Resolution: no ETA We will continue to provide regular updates here regarding the incident.

2. resolved Nov 07, 2024, 07:17 PM UTC

   This incident has been resolved, the Signatures feature is now functioning as expected. We will continue to monitor the Signatures feature for any disruptions.

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Started Nov 07, 2024, 03:15 PM UTC· resolved Nov 07, 2024, 07:15 PM UTC

1. investigating Nov 07, 2024, 03:15 PM UTC

   We are currently investigating an issue with our Onboarding Wizard for Business Center preventing us from completing the Onboarding Process. Issue Experience: Users will see an error stating the account information could not be retrieved and will not be able to continue with Onboarding. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser Effected Component: Onboarding Wizard Current Workaround: no current workaround Estimated Timeline to Resolution: No ETA We will continue to provide regular updates here regarding the incident.

2. investigating Nov 07, 2024, 03:23 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 07, 2024, 07:15 PM UTC

   This incident has been resolved, the Onboarding Wizard is now functioning as expected. We will continue to monitor the Onboarding Wizard for any disruptions.

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