Thryv incident

Online Listings - Unable to Connect/Update

Resolved after 1 hour 46 minutes, on November 14, 2024.

resolved Nov 14, 2024, 04:59 PM UTC

Our developers have implemented a fix that has resolved the issue with connecting/updating Online Listings for our Business Center and Marketing Center users. We will continue to monitor for any further issues.

Started
Nov 14, 2024, 03:12 PM UTC
Resolved
Nov 14, 2024, 04:59 PM UTC
Duration
1h 46m
Detected by Pingoru
Nov 14, 2024, 03:12 PM UTC

Update timeline

  1. investigating Nov 14, 2024, 03:12 PM UTC

    Current Status: Partial Outage Discovered: 11/13/2024 10:00 PM CST Resolved: Impacted Product: Online Listings Management (Business Center, Marketing Center) Affected Feature: Online Listings Management What does this mean for you? We are experiencing issues connecting Online Listings to new accounts and updating Online Listings information for existing users. Current Workaround: No current workaround, our development team is working on a resolution as a high priority We are working diligently to resolve this issue; we will provide ongoing status updates.

  2. resolved Nov 14, 2024, 04:59 PM UTC

    Our developers have implemented a fix that has resolved the issue with connecting/updating Online Listings for our Business Center and Marketing Center users. We will continue to monitor for any further issues.

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