Resolved after 2 hours 33 minutes, on February 3, 2025.
A fix for this issue has been deployed and we are monitoring the results. Initial testing shows scheduling using the online scheduler on a mobile device/browser has been fully restored.
Update timeline
- investigating Feb 03, 2025, 06:52 PM UTC
Current Status: Partially Operational Discovered: 2/3/2025 - 10:15 AM CST Resolved: 2/3/2025 - 1:45 PM CST Impacted Product: Business Center - Mobile Browser Online Scheduling (iOS & Android) Affected Feature: Online Scheduling for Customers (mobile browser only) What does this mean for you? At this time our client's customers are unable to book Services/Appointments using the thryv online scheduler if using a mobile browser (Safari, Chrome, Firefox) on an Android or Apple mobile device Current Workaround: Appointments and Services can be scheduled on the desktop version of the Client Portal/Online Scheduler We are working diligently to resolve this issue; we will provide ongoing status updates.
- monitoring Feb 03, 2025, 08:17 PM UTC
A fix for this issue has been deployed and we are monitoring the results. Initial testing shows scheduling using the online scheduler on a mobile device/browser has been fully restored.
- resolved Feb 03, 2025, 09:25 PM UTC
This incident has been resolved.
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