Thryv incident

Online Listings - Unable to Publish

Resolved after 2 hours 16 minutes, on November 27, 2024.

resolved Nov 27, 2024, 05:57 PM UTC

This incident has been fully resolved. Please reach out to a Thryv Support Agent at 844-998-4798 if any further issues persist with the Online Listings Management feature.

Started
Nov 27, 2024, 03:40 PM UTC
Resolved
Nov 27, 2024, 05:57 PM UTC
Duration
2h 16m
Detected by Pingoru
Nov 27, 2024, 03:40 PM UTC

Update timeline

  1. identified Nov 27, 2024, 03:40 PM UTC

    Users are receiving an error when attempting to publish Online Listings through Business Center and Marketing Center. This looks to be impacting all accounts. Our development team is aware of the issue and is working on implementing a fix. We hope to have additional updates on the progress of this as soon as possible.

  2. monitoring Nov 27, 2024, 03:54 PM UTC

    Our development team has implemented a fix to resolve the issue with publishing Online Listings. We are monitoring to ensure this fully resolves the issue.

  3. resolved Nov 27, 2024, 05:57 PM UTC

    This incident has been fully resolved. Please reach out to a Thryv Support Agent at 844-998-4798 if any further issues persist with the Online Listings Management feature.

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