Thread Outage History
Thread is up right nowPingoru has recorded 53 incidents for Thread: 36 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 30 of 720 (4%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 4 | 7 of 720 (1%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 3 | 47 of 744 (6%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 6 of 580 (1%) |
Incidents, newest first
Major December 19, 2025 Cloudflare outage 5h 34m Thread Inbox, Messenger, & Admin, Thread Message Processing
Started Dec 19, 2025, 03:44 PM UTC· resolved Dec 19, 2025, 09:18 PM UTC
- monitoring Dec 19, 2025, 03:44 PM UTC
Thread is currently experiencing intermittent delays in message delivery. This behavior aligns with an ongoing issue affecting one of our infrastructure providers (Cloudflare), which Thread utilizes for network edge and traffic routing.
- resolved Dec 19, 2025, 09:18 PM UTC
This incident has been resolved.
Minor December 15, 2025 Triage agent responses delayed by up to 4 minutes 49m Triage Agent
Started Dec 15, 2025, 03:48 PM UTC· resolved Dec 15, 2025, 04:38 PM UTC
- investigating Dec 15, 2025, 03:48 PM UTC
We are currently investigating this issue.
- resolved Dec 15, 2025, 04:38 PM UTC
This incident has been resolved.
Minor December 10, 2025 Processing Delays 25m Thread Message Processing
Started Dec 10, 2025, 01:30 PM UTC· resolved Dec 10, 2025, 01:55 PM UTC
- monitoring Dec 10, 2025, 01:30 PM UTC
We have deployed a fix for the underlying issue and systems are recovering. Some messages may continue to experience brief delays as queues process remaining backlog. We expect full normalization shortly (within approximately 10 minutes). We’re actively monitoring recovery and will provide another update once all message flow is fully restored.
- resolved Dec 10, 2025, 01:55 PM UTC
This incident has been resolved.
Major December 8, 2025 up to 10 minute Delays in realtime events 47m Thread RT API, Thread Inbox, Messenger, & Admin, Triage Agent
Started Dec 08, 2025, 05:27 PM UTC· resolved Dec 08, 2025, 06:15 PM UTC
- investigating Dec 08, 2025, 05:27 PM UTC
We are currently investigating this issue.
- resolved Dec 08, 2025, 06:15 PM UTC
This incident has been resolved.
Minor December 8, 2025 2-5 minute delay in Triage Agent responses 32m Thread Inbox, Messenger, & Admin
Started Dec 08, 2025, 04:15 PM UTC· resolved Dec 08, 2025, 04:48 PM UTC
- investigating Dec 08, 2025, 04:15 PM UTC
We are currently investigating this issue.
- resolved Dec 08, 2025, 04:48 PM UTC
This incident has been resolved.
Minor November 26, 2025 Slowness in webhook processing 5m Thread RT API, Thread Inbox, Messenger, & Admin
Started Nov 26, 2025, 08:43 PM UTC· resolved Nov 26, 2025, 08:48 PM UTC
- investigating Nov 26, 2025, 08:43 PM UTC
We are currently investigating this issue.
- resolved Nov 26, 2025, 08:48 PM UTC
This incident has been resolved.
Minor November 18, 2025 Slack Service App Deployments not available 19h 12m Slack Apps/Integrations/APIs
Started Nov 18, 2025, 03:52 PM UTC· resolved Nov 19, 2025, 11:05 AM UTC
- identified Nov 18, 2025, 03:52 PM UTC
Due to the Cloudflare outage, We will not be able to support deploying new Slack Service Apps until tomorrow morning.
- resolved Nov 19, 2025, 11:05 AM UTC
This incident has been resolved.
Notice November 18, 2025 Thread is down due to ongoing outage with Cloudflare 6h 55m Thread RT API, Thread Inbox, Messenger, & Admin, Thread Message Processing
Started Nov 18, 2025, 11:45 AM UTC· resolved Nov 18, 2025, 06:40 PM UTC
- investigating Nov 18, 2025, 11:45 AM UTC
We are working to better understand the reason for the issue and possible workarounds to restore services, we will follow with an update in 30 mins.
- identified Nov 18, 2025, 11:49 AM UTC
CloudFlare confirmed an outage: https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 11:58 AM UTC
We are seeing improvements and currently working to re-enabled webhooks for PSA integrations as they could automatically disable them when services were unavailable.
- monitoring Nov 18, 2025, 01:53 PM UTC
Due to a large scale outage of Cloudflare, the largest CDN and WAF provider on the internet, Thread has had issues over the last 3 hours. We are migrating our DNS from Cloudflare to Amazon Route53. We have completed the migration of getthread.com, and are migrating remaining domain names. Inbox, Admin, Messenger are back up and running. Teams and Slack are still down. Thread and PSA may not be in sync over the last 3 hours.
- monitoring Nov 18, 2025, 03:39 PM UTC
We are functioning again. As part of this process we are resyncing all tickets to ensure nothing was lost. During the next two to three hours Sync jobs from the admin panel will be delayed until this process is complete. This will also cause a 2 or 3 hour delay on pressing the resync button in inbox.
- resolved Nov 18, 2025, 06:40 PM UTC
This incident has been resolved.
Minor November 6, 2025 Thread messages taking Several minutes to arrive 16m Thread Inbox, Messenger, & Admin, Microsoft Teams Service, Slack Apps/Integrations/APIs
Started Nov 06, 2025, 05:03 PM UTC· resolved Nov 06, 2025, 05:20 PM UTC
- investigating Nov 06, 2025, 05:03 PM UTC
We are currently investigating this issue.
- resolved Nov 06, 2025, 05:20 PM UTC
This incident has been resolved.
Critical November 6, 2025 Inbox not loading 21m Thread RT API, Thread Inbox, Messenger, & Admin
Started Nov 06, 2025, 04:17 PM UTC· resolved Nov 06, 2025, 04:38 PM UTC
- investigating Nov 06, 2025, 04:17 PM UTC
We are currently investigating this issue.
- resolved Nov 06, 2025, 04:38 PM UTC
This incident has been resolved.
- postmortem Nov 10, 2025, 04:42 PM UTC
> As part of the **Contact Intelligence General Availability** release, we introduced contact intelligence loading into ticket queries. The rollout performed well in Inbox; however, when we extended it to the PSA Pods, it significantly increased both the amount of data fetched from the database and the number of requests. This led to severe degradation in our real-time application performance.Our engineering team was alerted by our monitoring systems and promptly rolled back the changes. Despite the quick response, the issue caused temporary slowness in processing incoming events from PSA and our internal systems for about an hour after the rollback.Following the incident, our engineering team conducted an internal post-mortem and is actively addressing the issues identified in this release. We’re implementing several action items to ensure future releases don’t impact production and to strengthen both our release and rollback processes.
Major October 24, 2025 Reminder Agent not sending reminders 1h 57m Reminder Agent
Started Oct 24, 2025, 01:55 PM UTC· resolved Oct 24, 2025, 03:52 PM UTC
- investigating Oct 24, 2025, 01:55 PM UTC
We are currently investigating this issue.
- resolved Oct 24, 2025, 03:52 PM UTC
This incident has been resolved. Please verify correct settings in Thread Admin -> Magic Agents -> Reminder Agent -> Manage Access
Major October 20, 2025 AWS Outage continuing to slow webhooks. 12h 53m Thread RT API, Thread Inbox, Messenger, & Admin
Started Oct 20, 2025, 02:16 PM UTC· resolved Oct 21, 2025, 03:09 AM UTC
- investigating Oct 20, 2025, 02:16 PM UTC
Per Amazon: Oct 20 6:42 AM PDT We have applied multiple mitigations across multiple Availability Zones (AZs) in US-EAST-1 and are still experiencing elevated errors for new EC2 instance launches. We are rate limiting new instance launches to aid recovery. We will provide an update at 7:30 AM PDT or sooner if we have additional information.
- monitoring Oct 20, 2025, 02:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 03:11 PM UTC
https://health.aws.amazon.com/health/status to track the outage
- investigating Oct 20, 2025, 06:16 PM UTC
Inbox is now failing to load
- investigating Oct 20, 2025, 06:22 PM UTC
Inbox is loading but has a degraded performance.
- monitoring Oct 20, 2025, 07:45 PM UTC
We are still seeing delayed in webhook processing and real time events. We are monitoring the AWS situation closely and will provide more updates as they stabilize their services. AWS will provide their next update at 1:00 pt. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 08:54 PM UTC
We are seeing a slow improvement in webhook processing but it is taking longer than expected to work through the backlog. All webhooks will be processed but may take several hours to return to normal.
- monitoring Oct 20, 2025, 09:39 PM UTC
While Amazon continues to throttle services we will continue to see delays in webhook processing. We hope to be back to real time within 2-3 hours.
- monitoring Oct 20, 2025, 10:06 PM UTC
All webhooks were processed and everything is operational. We're still monitoring to ensure everything is stable.
- resolved Oct 21, 2025, 03:09 AM UTC
This incident has been resolved.
Critical October 20, 2025 Full outage due to AWS US East region outage 4h 29m Thread RT API, Thread Inbox, Messenger, & Admin, Thread Message Processing, Microsoft Teams Service
Started Oct 20, 2025, 08:02 AM UTC· resolved Oct 20, 2025, 12:32 PM UTC
- identified Oct 20, 2025, 08:02 AM UTC
We will update as soon as we have additional details. Details: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 10:59 AM UTC
AWS has remediated the issue, and services are gradually coming back online. However, we’re still seeing residual effects impacting Twilio, preventing messages from loading in Inbox and Messenger.
- monitoring Oct 20, 2025, 12:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 12:32 PM UTC
This incident has been resolved.
Minor October 17, 2025 Microsoft Teams Attachments | On first attempt the attachment does not send 46d 23h Microsoft Teams Service
Started Oct 17, 2025, 05:04 PM UTC· resolved Dec 03, 2025, 04:23 PM UTC
- investigating Oct 17, 2025, 05:04 PM UTC
If you press the retry button, it will submit successfully. We have opened an issue with Microsoft on this to investigate the root cause.
- resolved Dec 03, 2025, 04:23 PM UTC
This incident has been resolved.
Critical September 30, 2025 Inbox is not responding 24m Thread Inbox, Messenger, & Admin
Started Sep 30, 2025, 04:10 PM UTC· resolved Sep 30, 2025, 04:35 PM UTC
- investigating Sep 30, 2025, 04:10 PM UTC
We are currently investigating this issue.
- resolved Sep 30, 2025, 04:35 PM UTC
This incident has been resolved.
Major September 5, 2025 Ask Magic Not responding 53m Assistive AI
Started Sep 05, 2025, 04:53 PM UTC· resolved Sep 05, 2025, 05:46 PM UTC
- investigating Sep 05, 2025, 04:53 PM UTC
When asking Ask Magic questions it does not reply. We are investigating the issue.
- resolved Sep 05, 2025, 05:46 PM UTC
This incident has been resolved.
- postmortem Sep 09, 2025, 02:38 PM UTC
## 🛠 Incident Report: Ask Magic Feature Outage **Date of Incident:** Friday **Impact Duration:** 10:57 AM – 1:24 PM PT ### Summary On Friday, a system update unintentionally caused the **Ask Magic** feature to become unavailable. This resulted in errors when customers attempted to use the feature between **10:57 AM and 1:24 PM PT**. ### What Happened A recent update to our **Knowledge Base** system introduced a change that affected shared components used by **Ask Magic**. This caused Ask Magic to return errors and become temporarily unavailable. ### How We Responded * Our monitoring systems alerted us at **11:04 AM**, and our engineering team began investigating immediately. * A rollback was completed by **1:24 PM**, restoring full functionality. * We posted updates to our Status Page throughout the incident. ### Resolution & Next Steps We’ve taken the following steps to prevent this from happening again: * Improved monitoring and alerting for Ask Magic. * Refactored shared components to reduce cross-feature dependencies. * Strengthened our testing process to catch similar issues earlier. We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Critical September 3, 2025 Unable to load chats in Inbox and Messenger 6h 28m ConnectWise Pods, Thread Inbox, Messenger, & Admin, Twilio Conversations, AutoTask Pods and 1 more
Started Sep 03, 2025, 07:31 PM UTC· resolved Sep 04, 2025, 02:00 AM UTC
- investigating Sep 03, 2025, 07:31 PM UTC
One of our third-party services is experiencing some issues, and this is impacting the loading of the chats in the Inbox and Messenger. Our engineering team is working on it.
- investigating Sep 03, 2025, 07:40 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2025, 07:40 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2025, 10:08 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2025, 10:13 PM UTC
We partially identified the cause of the issue. Inbox/Messenger are gradually loading properly again. ConnectWise chat pod was disabled as it seems to be the root cause of the issue.
- identified Sep 03, 2025, 10:52 PM UTC
We released a temporary fix. We're still working on a permanent fix.
- identified Sep 03, 2025, 10:58 PM UTC
Inbox, Messenger, AutoTask Pods, HaloPSA Pods are fully operational. We're analyzing the issue with the ConnectWise Pods at the moment and will update you as soon as we have more information.
- resolved Sep 04, 2025, 02:00 AM UTC
This incident has been resolved.
- postmortem Sep 09, 2025, 02:25 PM UTC
**Incident Report – Twilio Outage** **Date:** September 3, 2025 **Duration:** ~4 hours **Impact:** Messaging services \(Inbox, Messenger, PSA Pods\) were unavailable during the outage window. No tickets or messages were lost. **What Happened** Our messaging platform experienced an outage when we exceeded an undocumented Twilio concurrency limit on API requests. This caused services to become unresponsive until the limit was raised. **Resolution** We worked with Twilio to raise the limit and restored services after restarting affected systems. **Next Steps** * Add monitoring and alerts for API usage. * Implement request throttling and batching to avoid spikes. * Incorporate vendor limits into our capacity planning. * Continue working with Twilio to architect a solution for further scaling **Conclusion** We’ve addressed the immediate issue and put safeguards in place to prevent a recurrence. Thank you for your patience as we strengthen our systems for future reliability and scale.
Minor August 21, 2025 Teams Service App: Attachments are not arriving sporadically. 251d 19h Microsoft Teams Integration
Started Aug 21, 2025, 08:09 PM UTC· resolved Apr 30, 2026, 03:38 PM UTC
- identified Aug 21, 2025, 08:09 PM UTC
We have Identified the problem and are working with Microsoft to work towards a resolution.
- identified Aug 22, 2025, 01:04 PM UTC
Issue with intermittent failures in message delivery from Teams app has been resolved. Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.
- identified Apr 27, 2026, 05:29 PM UTC
Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.
- resolved Apr 30, 2026, 03:38 PM UTC
This incident has been resolved.
Major August 19, 2025 Teams Service App Message delivery issues 1h 9m Thread Message Processing
Started Aug 19, 2025, 02:41 PM UTC· resolved Aug 19, 2025, 03:50 PM UTC
- investigating Aug 19, 2025, 02:41 PM UTC
We are aware of a recent spike in failure messages coming from Microsoft Teams.
- monitoring Aug 19, 2025, 02:44 PM UTC
A Fix have been implemented and we are monitoring.
- resolved Aug 19, 2025, 03:50 PM UTC
This incident has been resolved.
Minor August 4, 2025 Teams Custom App Errors On New App Creation 7d 22h Microsoft Teams Service, Microsoft Teams Integration
Started Aug 04, 2025, 02:58 PM UTC· resolved Aug 12, 2025, 01:38 PM UTC
- investigating Aug 04, 2025, 02:58 PM UTC
This only affects new custom apps and does not affect any existing apps.
- investigating Aug 04, 2025, 08:56 PM UTC
We are currently investigating an issue affecting new deployments of Microsoft Teams customer applications and bots. This is due to Microsoft’s recent enforcement of a deprecation related to multi-tenant app and bot support. Importantly, existing deployments remain fully functional and are not impacted by this change. The issue is limited to attempts to deploy or register new customer-facing Teams apps that rely on multi-tenant configuration. Our team is working toward a resolution and actively engaging with Microsoft support to clarify deprecation timelines and potential mitigation paths. We will continue to provide updates as we make progress. Please reach out to [email protected] or help.getthread.com if you have any questions or would like a thread to be made to track this and report back directly when resoled.
- identified Aug 05, 2025, 12:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 12, 2025, 01:38 PM UTC
This incident has been resolved.
Minor July 24, 2025 Failure to load Inbox application 34m Thread RT API, Thread Inbox, Messenger, & Admin
Started Jul 24, 2025, 02:38 PM UTC· resolved Jul 24, 2025, 03:13 PM UTC
- investigating Jul 24, 2025, 02:38 PM UTC
We are currently investigating this issue.
- resolved Jul 24, 2025, 03:13 PM UTC
This incident has been resolved.
Critical July 18, 2025 Inbox and Messenger failing to load 36m Thread RT API, Thread Inbox, Messenger, & Admin
Started Jul 18, 2025, 05:17 PM UTC· resolved Jul 18, 2025, 05:53 PM UTC
- investigating Jul 18, 2025, 05:17 PM UTC
We are currently investigating this issue.
- monitoring Jul 18, 2025, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2025, 05:53 PM UTC
This incident has been resolved.
Notice July 14, 2025 Slowness is processing real time events 1h 47m Thread RT API, Thread Inbox, Messenger, & Admin
Started Jul 14, 2025, 02:45 PM UTC· resolved Jul 14, 2025, 04:33 PM UTC
- monitoring Jul 14, 2025, 02:45 PM UTC
We are aware of the issue and have implemented a fix.
- monitoring Jul 14, 2025, 02:46 PM UTC
We expect the issue to be fully resolved in 30-40 minutes.
- resolved Jul 14, 2025, 04:33 PM UTC
This incident has been resolved.
Notice June 18, 2025 Webhook Delivery Failure — Events Not Being Processed 2h 26m Thread RT API, Thread Inbox, Messenger, & Admin
Started Jun 18, 2025, 02:42 PM UTC· resolved Jun 18, 2025, 05:08 PM UTC
- investigating Jun 18, 2025, 02:42 PM UTC
We are currently investigating this issue.
- identified Jun 18, 2025, 03:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2025, 03:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 18, 2025, 03:58 PM UTC
We expect normal operations to resume within approximately one hour. No data has been lost during the outage; however, the delay in real-time operations is due to the system processing the backlog.
- monitoring Jun 18, 2025, 05:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 18, 2025, 05:08 PM UTC
This incident has been resolved.
Major April 23, 2025 One Time Password service is not sending emails 56m Thread Inbox, Messenger, & Admin
Started Apr 23, 2025, 09:55 PM UTC· resolved Apr 23, 2025, 10:51 PM UTC
- investigating Apr 23, 2025, 09:55 PM UTC
Our Email vendor is experiencing a major outage. If you are using SSO this will not affect you.
- resolved Apr 23, 2025, 10:51 PM UTC
This incident has been resolved.