Thread incident

One Time Password service is not sending emails

Resolved after 56 minutes, affecting Thread Inbox, Messenger, & Admin, on April 23, 2025.

investigating Apr 23, 2025, 09:55 PM UTC

Our Email vendor is experiencing a major outage. If you are using SSO this will not affect you.

Started
Apr 23, 2025, 09:55 PM UTC
Resolved
Apr 23, 2025, 10:51 PM UTC
Duration
56m
Detected by Pingoru
Apr 23, 2025, 09:55 PM UTC

Affected components

Thread Inbox, Messenger, & Admin

Update timeline

  1. investigating Apr 23, 2025, 09:55 PM UTC

    Our Email vendor is experiencing a major outage. If you are using SSO this will not affect you.

  2. resolved Apr 23, 2025, 10:51 PM UTC

    This incident has been resolved.

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