Thread incident

Full outage due to AWS US East region outage

Critical Vendor's status page →

Resolved after 4 hours 29 minutes, affecting Thread RT API and Thread Inbox, Messenger, & Admin and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 12:07 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 20, 2025, 08:02 AM UTC
Resolved
Oct 20, 2025, 12:32 PM UTC
Duration
4h 29m
Detected by Pingoru
Oct 20, 2025, 08:02 AM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & AdminThread Message ProcessingMicrosoft Teams Service

Update timeline

  1. identified Oct 20, 2025, 08:02 AM UTC

    We will update as soon as we have additional details. Details: https://health.aws.amazon.com/health/status

  2. identified Oct 20, 2025, 10:59 AM UTC

    AWS has remediated the issue, and services are gradually coming back online. However, we’re still seeing residual effects impacting Twilio, preventing messages from loading in Inbox and Messenger.

  3. monitoring Oct 20, 2025, 12:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 12:32 PM UTC

    This incident has been resolved.

Your product runs on more than Thread

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →