Resolved after 53 minutes, affecting Assistive AI, on September 5, 2025.
## 🛠 Incident Report: Ask Magic Feature Outage **Date of Incident:** Friday **Impact Duration:** 10:57 AM – 1:24 PM PT ### Summary On Friday, a system update unintentionally caused the **Ask Magic** feature to become unavailable. This resulted in errors when customers attempted to use the feature between **10:57 AM and 1:24 PM PT**. ### What Happened A recent update to our **Knowledge Base** system introduced a change that affected shared components used by **Ask Magic**. This caused Ask Magic to return errors and become temporarily unavailable. ### How We Responded * Our monitoring systems alerted us at **11:04 AM**, and our engineering team began investigating immediately. * A rollback was completed by **1:24 PM**, restoring full functionality. * We posted updates to our Status Page throughout the incident. ### Resolution & Next Steps We’ve taken the following steps to prevent this from happening again: * Improved monitoring and alerting for Ask Magic. * Refactored shared components to reduce cross-feature dependencies. * Strengthened our testing process to catch similar issues earlier. We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Affected components
Update timeline
- investigating Sep 05, 2025, 04:53 PM UTC
When asking Ask Magic questions it does not reply. We are investigating the issue.
- resolved Sep 05, 2025, 05:46 PM UTC
This incident has been resolved.
- postmortem Sep 09, 2025, 02:38 PM UTC
## 🛠 Incident Report: Ask Magic Feature Outage **Date of Incident:** Friday **Impact Duration:** 10:57 AM – 1:24 PM PT ### Summary On Friday, a system update unintentionally caused the **Ask Magic** feature to become unavailable. This resulted in errors when customers attempted to use the feature between **10:57 AM and 1:24 PM PT**. ### What Happened A recent update to our **Knowledge Base** system introduced a change that affected shared components used by **Ask Magic**. This caused Ask Magic to return errors and become temporarily unavailable. ### How We Responded * Our monitoring systems alerted us at **11:04 AM**, and our engineering team began investigating immediately. * A rollback was completed by **1:24 PM**, restoring full functionality. * We posted updates to our Status Page throughout the incident. ### Resolution & Next Steps We’ve taken the following steps to prevent this from happening again: * Improved monitoring and alerting for Ask Magic. * Refactored shared components to reduce cross-feature dependencies. * Strengthened our testing process to catch similar issues earlier. We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
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