Thread incident

Thread is down due to ongoing outage with Cloudflare

Resolved after 6 hours 55 minutes, affecting Thread RT API and Thread Inbox, Messenger, & Admin and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 03:39 PM UTC

We are functioning again. As part of this process we are resyncing all tickets to ensure nothing was lost. During the next two to three hours Sync jobs from the admin panel will be delayed until this process is complete. This will also cause a 2 or 3 hour delay on pressing the resync button in inbox.

Other major vendors with incidents that started within 30 minutes of this one

Cloudflare Outage Global network outage

Canva Outage Users are experiencing issues loading Canva

Netlify Outage Manual credit purchases unavailable

Render Outage An upstream provider major incident is affecting some Render services

Started: Nov 18, 2025, 11:45 AM UTC
Resolved: Nov 18, 2025, 06:40 PM UTC
Duration: 6h 55m
Detected by Pingoru: Nov 18, 2025, 11:45 AM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & AdminThread Message Processing

Update timeline

investigating Nov 18, 2025, 11:45 AM UTC

We are working to better understand the reason for the issue and possible workarounds to restore services, we will follow with an update in 30 mins.
identified Nov 18, 2025, 11:49 AM UTC

CloudFlare confirmed an outage: https://www.cloudflarestatus.com/
monitoring Nov 18, 2025, 11:58 AM UTC

We are seeing improvements and currently working to re-enabled webhooks for PSA integrations as they could automatically disable them when services were unavailable.
monitoring Nov 18, 2025, 01:53 PM UTC

Due to a large scale outage of Cloudflare, the largest CDN and WAF provider on the internet, Thread has had issues over the last 3 hours. We are migrating our DNS from Cloudflare to Amazon Route53. We have completed the migration of getthread.com, and are migrating remaining domain names. Inbox, Admin, Messenger are back up and running. Teams and Slack are still down. Thread and PSA may not be in sync over the last 3 hours.
monitoring Nov 18, 2025, 03:39 PM UTC

We are functioning again. As part of this process we are resyncing all tickets to ensure nothing was lost. During the next two to three hours Sync jobs from the admin panel will be delayed until this process is complete. This will also cause a 2 or 3 hour delay on pressing the resync button in inbox.
resolved Nov 18, 2025, 06:40 PM UTC

This incident has been resolved.

Your product runs on more than Thread

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.