AWS Outage continuing to slow webhooks.

Update timeline

1. investigating Oct 20, 2025, 02:16 PM UTC

   Per Amazon: Oct 20 6:42 AM PDT We have applied multiple mitigations across multiple Availability Zones (AZs) in US-EAST-1 and are still experiencing elevated errors for new EC2 instance launches. We are rate limiting new instance launches to aid recovery. We will provide an update at 7:30 AM PDT or sooner if we have additional information.

2. monitoring Oct 20, 2025, 02:16 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Oct 20, 2025, 03:11 PM UTC

   https://health.aws.amazon.com/health/status to track the outage

4. investigating Oct 20, 2025, 06:16 PM UTC

   Inbox is now failing to load

5. investigating Oct 20, 2025, 06:22 PM UTC

   Inbox is loading but has a degraded performance.

6. monitoring Oct 20, 2025, 07:45 PM UTC

   We are still seeing delayed in webhook processing and real time events. We are monitoring the AWS situation closely and will provide more updates as they stabilize their services. AWS will provide their next update at 1:00 pt. https://health.aws.amazon.com/health/status

7. monitoring Oct 20, 2025, 08:54 PM UTC

   We are seeing a slow improvement in webhook processing but it is taking longer than expected to work through the backlog. All webhooks will be processed but may take several hours to return to normal.

8. monitoring Oct 20, 2025, 09:39 PM UTC

   While Amazon continues to throttle services we will continue to see delays in webhook processing. We hope to be back to real time within 2-3 hours.

9. monitoring Oct 20, 2025, 10:06 PM UTC

   All webhooks were processed and everything is operational. We're still monitoring to ensure everything is stable.

10. resolved Oct 21, 2025, 03:09 AM UTC

    This incident has been resolved.