TeleSign incident
SIM Swap, Number Deactivation and Contact Match addons Service Alert - United Kingdom Orange and EE Communicatiions
Resolved after 1 hour 52 minutes, affecting EMEA - All countries and United Kingdom and 1 more, on October 28, 2026.
Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: 08:20 AM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- investigating Oct 28, 2026, 04:08 PM UTC
Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: Ongoing We received notification from our partner that the SIM Swap, Number Deactivation and Contact Match addons are currently having issues in the United Kingdom(specifically Orange and EE Communications), which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Oct 28, 2026, 06:00 PM UTC
Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: 08:20 AM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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