TeleSign incident
Phone ID Contact Match, Number Deactivation and Sim Swap Service Alert - United Kingdom Hutchison 3G UK Ltd
Resolved after 59 minutes, affecting EMEA - All countries and United Kingdom and 1 more, on October 27, 2026.
Date: 10/27/2026 Start Time: 07:35 AM UTC+0 End Time: 09:35 AM UTC+0 We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- identified Oct 27, 2026, 04:24 PM UTC
Date: 10/27/2026 Start Time: 07:35 AM UTC+0 End Time: Ongoing We received notification from our partner that Phone ID Contact Match, Number Deactivation and Sim Swap are currently having issues in United Kingdom, which may cause some delays for checks towards Hutchison 3G UK Ltd numbers. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Oct 27, 2026, 05:23 PM UTC
Date: 10/27/2026 Start Time: 07:35 AM UTC+0 End Time: 09:35 AM UTC+0 We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Your product runs on more than TeleSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services