Sooma incident

ajuda.sooma.pt (suporte) and Sooma.com (website) are down

Resolved after 11 hours 50 minutes, affecting Servidores web (Sooma.com (website)), on July 14, 2026.

investigating Jul 14, 2026, 06:12 PM UTC

ajuda.sooma.pt (suporte) went down.

Started
Jul 14, 2026, 06:27 AM UTC
Resolved
Jul 14, 2026, 06:18 PM UTC
Duration
11h 50m
Detected by Pingoru
Jul 14, 2026, 06:27 AM UTC

Affected components

Servidores web (Sooma.com (website))

Update timeline

  1. investigating Jul 14, 2026, 06:27 AM UTC

    ajuda.sooma.pt (suporte) went down.

  2. investigating Jul 14, 2026, 06:43 AM UTC

    ajuda.sooma.pt (suporte) recovered.

  3. investigating Jul 14, 2026, 09:24 AM UTC

    ajuda.sooma.pt (suporte) went down.

  4. investigating Jul 14, 2026, 09:35 AM UTC

    Sooma.com (website) went down.

  5. resolved Jul 14, 2026, 09:38 AM UTC

    ajuda.sooma.pt (suporte) and Sooma.com (website) recovered.

  6. investigating Jul 14, 2026, 11:48 AM UTC

    ajuda.sooma.pt (suporte) went down.

  7. investigating Jul 14, 2026, 12:24 PM UTC

    ajuda.sooma.pt (suporte) recovered.

  8. investigating Jul 14, 2026, 01:47 PM UTC

    ajuda.sooma.pt (suporte) went down.

  9. investigating Jul 14, 2026, 02:13 PM UTC

    ajuda.sooma.pt (suporte) recovered.

  10. investigating Jul 14, 2026, 02:19 PM UTC

    ajuda.sooma.pt (suporte) went down.

  11. investigating Jul 14, 2026, 02:23 PM UTC

    ajuda.sooma.pt (suporte) recovered.

  12. investigating Jul 14, 2026, 02:53 PM UTC

    ajuda.sooma.pt (suporte) went down.

  13. investigating Jul 14, 2026, 03:03 PM UTC

    ajuda.sooma.pt (suporte) recovered.

  14. investigating Jul 14, 2026, 03:08 PM UTC

    ajuda.sooma.pt (suporte) went down.

  15. investigating Jul 14, 2026, 03:13 PM UTC

    ajuda.sooma.pt (suporte) recovered.

  16. investigating Jul 14, 2026, 06:12 PM UTC

    ajuda.sooma.pt (suporte) went down.

  17. resolved Jul 14, 2026, 06:18 PM UTC

    ajuda.sooma.pt (suporte) recovered.

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