Sooma incident
mail.sooma.com (webmail), ajuda.sooma.pt (suporte), and 8 other services are down
Resolved after 7 hours 40 minutes, affecting Servidores web (Sooma.com (website)) and Servidores web (mail.sooma.com (webmail)) and 1 more, on August 21, 2026.
SMTP mail.sooma.com:25 recovered.
Affected components
Update timeline
- investigating Aug 21, 2026, 03:47 AM UTC
ajuda.sooma.pt (suporte) went down.
- investigating Aug 21, 2026, 06:48 AM UTC
Sooma.com (website) and IMAP mail.sooma.com:143 (STARTTLS) went down.
- investigating Aug 21, 2026, 06:53 AM UTC
IMAP mail.sooma.com:993 (SSL) went down.
- investigating Aug 21, 2026, 06:54 AM UTC
SMTP mail.sooma.com:25 went down.
- investigating Aug 21, 2026, 06:55 AM UTC
POP3 mail.sooma.com:110 and SMTP mail.sooma.com:587 (STARTTLS) went down.
- investigating Aug 21, 2026, 06:57 AM UTC
SMTP mail.sooma.com:465 (SSL) went down.
- investigating Aug 21, 2026, 06:57 AM UTC
mail.sooma.com (webmail) went down.
- investigating Aug 21, 2026, 06:59 AM UTC
POP3 mail.sooma.com:995 (SSL) went down.
- investigating Aug 21, 2026, 08:27 AM UTC
IMAP mail.sooma.com:993 (SSL) recovered.
- investigating Aug 21, 2026, 08:27 AM UTC
IMAP mail.sooma.com:143 (STARTTLS) and POP3 mail.sooma.com:995 (SSL) recovered.
- investigating Aug 21, 2026, 08:28 AM UTC
mail.sooma.com (webmail), POP3 mail.sooma.com:110, and SMTP mail.sooma.com:587 (STARTTLS) recovered.
- investigating Aug 21, 2026, 08:28 AM UTC
Sooma.com (website) and SMTP mail.sooma.com:465 (SSL) recovered.
- resolved Aug 21, 2026, 08:29 AM UTC
SMTP mail.sooma.com:25 recovered.
- resolved Aug 21, 2026, 11:28 AM UTC
ajuda.sooma.pt (suporte) recovered.
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