Sooma incident

SMTP mail.sooma.com:25, SMTP mail.sooma.com:587 (STARTTLS), and 1 other service are down

Resolved after 1 hour 30 minutes, affecting Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS)) and Servidores de envio (SMTP mail.sooma.com:465 (SSL)) and 1 more, on October 2, 2026.

investigating Oct 02, 2026, 04:56 AM UTC

SMTP mail.sooma.com:587 (STARTTLS) and SMTP mail.sooma.com:465 (SSL) recovered.

Started: Oct 02, 2026, 03:25 AM UTC
Resolved: Oct 02, 2026, 04:56 AM UTC
Duration: 1h 30m
Detected by Pingoru: Oct 02, 2026, 03:25 AM UTC

Affected components

Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS))Servidores de envio (SMTP mail.sooma.com:465 (SSL))Servidores de envio (SMTP mail.sooma.com:25)

Update timeline

investigating Oct 02, 2026, 03:25 AM UTC

SMTP mail.sooma.com:587 (STARTTLS) went down.
investigating Oct 02, 2026, 03:26 AM UTC

SMTP mail.sooma.com:25 went down.
investigating Oct 02, 2026, 03:30 AM UTC

SMTP mail.sooma.com:465 (SSL) went down.
investigating Oct 02, 2026, 03:33 AM UTC

SMTP mail.sooma.com:25 recovered.
investigating Oct 02, 2026, 03:35 AM UTC

SMTP mail.sooma.com:587 (STARTTLS) and SMTP mail.sooma.com:465 (SSL) recovered.
investigating Oct 02, 2026, 04:24 AM UTC

SMTP mail.sooma.com:465 (SSL) went down.
investigating Oct 02, 2026, 04:37 AM UTC

SMTP mail.sooma.com:587 (STARTTLS) and SMTP mail.sooma.com:25 went down.
investigating Oct 02, 2026, 04:56 AM UTC

SMTP mail.sooma.com:587 (STARTTLS) and SMTP mail.sooma.com:465 (SSL) recovered.
resolved Oct 02, 2026, 04:56 AM UTC

SMTP mail.sooma.com:25 recovered.

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