Sooma incident

Sooma.com (website), SMTP mail.sooma.com:25, and 2 other services are down

Resolved after 7 hours 7 minutes, affecting Servidores web (Sooma.com (website)) and Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS)) and 1 more, on September 17, 2026.

investigating Sep 17, 2026, 04:35 PM UTC

Sooma.com (website) went down.

Started: Sep 17, 2026, 09:37 AM UTC
Resolved: Sep 17, 2026, 04:44 PM UTC
Duration: 7h 7m
Detected by Pingoru: Sep 17, 2026, 09:37 AM UTC

Affected components

Servidores web (Sooma.com (website))Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS))Servidores de envio (SMTP mail.sooma.com:465 (SSL))Servidores de envio (SMTP mail.sooma.com:25)

Update timeline

investigating Sep 17, 2026, 09:37 AM UTC

SMTP mail.sooma.com:587 (STARTTLS) and SMTP mail.sooma.com:465 (SSL) went down.
investigating Sep 17, 2026, 09:40 AM UTC

SMTP mail.sooma.com:25 went down.
investigating Sep 17, 2026, 09:43 AM UTC

SMTP mail.sooma.com:587 (STARTTLS), SMTP mail.sooma.com:465 (SSL), and SMTP mail.sooma.com:25 recovered.
investigating Sep 17, 2026, 04:35 PM UTC

Sooma.com (website) went down.
resolved Sep 17, 2026, 04:44 PM UTC

Sooma.com (website) recovered.

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