Sooma incident

mail.sooma.com (webmail), Sooma.com (website), and 7 other services are down

Resolved after 18 minutes, affecting Servidores web (Sooma.com (website)) and Servidores web (mail.sooma.com (webmail)) and 1 more, on September 15, 2026.

investigating Sep 15, 2026, 02:03 AM UTC

POP3 mail.sooma.com:995 (SSL) recovered.

Started: Sep 15, 2026, 01:47 AM UTC
Resolved: Sep 15, 2026, 02:06 AM UTC
Duration: 18m
Detected by Pingoru: Sep 15, 2026, 01:47 AM UTC

Affected components

Servidores web (Sooma.com (website))Servidores web (mail.sooma.com (webmail))Servidores de receção (IMAP mail.sooma.com:143 (STARTTLS))Servidores de receção (IMAP mail.sooma.com:993 (SSL))Servidores de receção (POP3 mail.sooma.com:110)Servidores de receção (POP3 mail.sooma.com:995 (SSL))Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS))Servidores de envio (SMTP mail.sooma.com:465 (SSL))Servidores de envio (SMTP mail.sooma.com:25)

Update timeline

investigating Sep 15, 2026, 01:47 AM UTC

IMAP mail.sooma.com:143 (STARTTLS), IMAP mail.sooma.com:993 (SSL), POP3 mail.sooma.com:110, and 4 other resources went down.
investigating Sep 15, 2026, 01:49 AM UTC

mail.sooma.com (webmail) went down.
investigating Sep 15, 2026, 01:53 AM UTC

Sooma.com (website) went down.
investigating Sep 15, 2026, 02:03 AM UTC

mail.sooma.com (webmail), Sooma.com (website), POP3 mail.sooma.com:110, and 2 other resources recovered.
investigating Sep 15, 2026, 02:03 AM UTC

IMAP mail.sooma.com:143 (STARTTLS) recovered.
investigating Sep 15, 2026, 02:03 AM UTC

IMAP mail.sooma.com:993 (SSL) recovered.
investigating Sep 15, 2026, 02:03 AM UTC

POP3 mail.sooma.com:995 (SSL) recovered.
resolved Sep 15, 2026, 02:06 AM UTC

SMTP mail.sooma.com:465 (SSL) recovered.

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