Resolved after 20 days 23 hours, affecting Alexa Voice Control, on November 14, 2025.
Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control. https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
Affected components
Update timeline
- monitoring Nov 14, 2025, 04:36 PM UTC
Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control. https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
- resolved Dec 05, 2025, 04:17 PM UTC
This incident has been resolved.
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