Is Socure down?

On October 27, 2026, some customers were unable to receive RiskOS Sandbox webhooks. The issue was caused by invalid webhook configurations that caused the Sandbox notification sender to stop processing events. The malformed configurations have since been corrected. All processing has recovered and webhook delivery has successfully resumed

SSA is currently experiencing a service-impacting event affecting multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions are affected as the disruption was first noted at approximately 4:47 PM (ET) on October 23, 2026. We will share another update once we receive notice that service has been restored, and eCBSV is operating normally again.

At approximately 4:56 (ET), service has been restored and eCBSV is operating normally at this time. We apologize for any inconveniences this may have caused.

We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.

Our team has taken steps to mitigate the latency experienced for DocV image display and downloads. There continues to be no impact to DocV evaluations at this time and the team will continue to monitor the situation. We will provide another update once all impact has been resolved.

This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.

SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions were affected as the disruption began at approximately 2:50PM (ET) on October 18, 2026, and was resolved at approximately 3:10PM (ET). Service has been restored, and eCBSV is operating normally at this time.

Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we investigate.

We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.

We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.

The incident has been resolved, and we are no longer seeing errors. Services are operating normally, and we’ll continue to monitor performance. We appreciate your patience while we worked through this.